Starfish Project is looking for a Communications Specialist to support the sales growth of our impactful and international social enterprise. The Communications Specialist will support sales, marketing, and customer service initiatives, including social media, e-mail marketing, and the execution of paid advertising, as well as overseeing customer service channels. Alongside the Marketing Manager and E-commerce Manager, this role is responsible for supporting the delivery of all customer-facing communications. The Communications Specialist will promote and positively represent the Starfish Project brand.
Job Location: Goshen, Indiana | Hybrid - Minimum 2 days per week on-site
Salary: $31,200 p/a - $41,600 p/a
Working Hours: 40hr/w |Monday to Friday, typically 8 a.m. - 4 p.m. + 1 evening of work per week. | Flexibility with hours needed according to demand.
Contract: Full-Time, Ongoing
Reporting to: E-commerce Senior Manager
Start Date: June 1st 2026
Benefits: Employer-Sponsored Insurance | Staff discounts | Generous paid leave
Applicants must complete the application assignment found at the link below: https://cdn.shopify.com/s/files/1/0308/3416/3844/files/Communications_Specialist_Application_Assignment.pdf?v=1774511231
A background check and eligibility to work in the USA will be required.
Why you should join Starfish Project
- You will make an impact: From the small tasks to the big projects, be a part of helping exploited women and girls experience freedom, establish independence, and develop careers.
- You will join a great team: We are a diverse collection of incredibly brave women (and one courageous man) from all backgrounds and education levels. Each using their giftings to create beautiful gifts and life-changing opportunities.
- You will develop your career: Career development is at the heart of what we do. At Starfish Project, developing your career develops the careers of others.
Job description
This role has one key objective:
To support the sales and reputational growth of Starfish Project for the purpose of furthering its mission, through outstanding customer relations and engagement.
Key Tasks and Responsibilities:
- Ads Execution Assistance: Assist the E-commerce Senior Manager with the execution of advertising campaigns to drive brand awareness and sales.
- Newsletter Creation: Write and curate content for weekly retail and wholesale newsletters to keep our audience engaged and informed.
- Social Media Management: Execute organic social media posting daily using content provided by the Asia-based marketing teams, and engage with customers in comments and DMs to build community.
- Content Copywriting: Create compelling copy for various channels to tell the Starfish Project story and promote our products.
- Graphic Design & Signage: Design signage and other graphic assets to support marketing and operational needs.
- Customer Service:
- Lead the customer service team in responding to all customer service queries for all of our online sales channels.
- Support the training and equipping of interns and survivors in Asia to take on as much of the US and UK customer service work as possible.
- Community Engagement: Facilitate connections from the local community to maintain positive local community engagement in support of the work of Starfish Project.
- Order Fulfillment Support: Practically help fulfill orders at the distribution center to fulfill customer demand during the high season (November to December).
- Distribution Center Support: In support of the Operations Specialist, maintain an orderly and effective Distribution Center.
- Deputize: Deputize for the Operations Specialist in their absence.
Training and Support Available:
- Ongoing one-on-one support from a supervisor, including weekly meetings.
- Support from the Operations Specialist and other US based team members during busy periods and absences.
- Full training on all relevant systems, software, and tools.
- Weekly team building and support meetings with the wider international business team.
- Weekly meetings with the wider regional team.
- Occasional support from an intern.
- A loyal team of volunteers at the Goshen Distribution Center and strong existing local, national, and international connections.
- Significant technical support and manpower are available through our partnership with ViewRail, a company friendly to Starfish Project where our Distribution Center is located.
- Active support from US-based board members.
Person Specification
Required:
- Committed to the Vision, Mission, and Values of Starfish Project.
- Excellent interpersonal skills.
- Excellent written and verbal English language communication skills.
- Excellent customer service skills.
- Competent with professional email communication, basic IT, and social media direct messaging.
- Basic graphic design skills.
- Love social media engagement and find joy in getting customers excited about the Starfish Project brand online.
- A “can-do” and positive attitude towards growth, change, and working with others.
- Be able to learn to use basic software, such as Google Drive and Shopify.
- A hands-on approach, ability, and willingness to cover for the US Distribution Coordinator in shipping and completing orders when needed.
- Ability to work extra hours during key busy periods, especially from November to December.
Bonus:
- Experience with Shopify
- Experience with Google Workspace
- Strong links with the local Goshen community
- Professional Social media experience
- Qualifications in copywriting and graphic design
Visit our website for the full job description and application documents: https://www.starfishproject.com/pages/employment-and-volunteering#employment