Job Profile
Administrative Operations Specialist 2
Job Family
Administrative Operations
Time Type
Full time
Max Pay – Depends On Experience
$58,000.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Description
Within the Public Service Academy (PSA) at ASU, the mission of the Next Generation Service Corps (NGSC) is to develop adaptive and collaborative leaders of character who cross sectors, connect networks, and ignite impact to solve local and global challenges. This includes a strong intent to build a pipeline of young leaders to public service opportunities in the government, nonprofit, civic, social/human services and education sectors.
Arizona State University is seeking a Program Coordinator who will bring initiative, energy, organization, and attention to detail to this role. Working with existing technology systems, primary duties will include: coordinating the internal and external communication efforts and strategy of the NGSC to students, families, community partners, alumni and internal stakeholders; managing large numbers of student records; collecting data, tracking and reporting; recruiting new applicants from multiple candidate pools; and maintaining scholarships of 400+ members annually. They will also administer the outreach, recruitment, application, and onboarding process of students to the nationally recognized NGSC program. The Program Coordinator will provide technical systems support for events and programs of the NGSC. They will take the lead in the planning and execution of 2-4 large-scale NGSC events per year, and will serve in a support role for all other NGSC events and programming throughout the year.
This role will supervise student staff to support these efforts. This includes training, coaching, leading, and managing student workers who play a significant role in helping fulfill key functions related to communication, student tracking, and data.
The Program Coordinator reports to the Director and will be joining a dedicated team that thrives on collaboration and a desire to serve our students and the larger community, while driven by the vision of the ASU Charter. We value working with professionals who can execute at the highest level while having fun in the process.
One Saturday each month during high season (August, September, October, February, March, April) and some evenings are required.
Salary Range: $55,000-58,000; DOE
Essential Duties
Outreach and Recruitment
- Develops, coordinates, and implements strategic plans for the recruitment, application review process, and onboarding of Next Generation Service Corps members.
- Coordinates and attends outreach and recruitment events and presentations at in-state high schools, community colleges, and community events for the NGSC.
- Implements recognized best practices related to inclusion and access, specifically as they relate to the outreach, recruitment, and retention of NGSC students.
- Serves as a point of contact for prospective students about the scholarship and program requirements and acts as a liaison with the community, students, parents, and internal ASU staff in facilitating the PSA recruitment, application and selection plan.
- Organizes application reviews and interviews for student ambassadors and staff; maintains standards for program acceptance.
- Facilitates the incoming student onboarding process on an annual basis, overseeing all aspects of 120-150 members and their acceptance, welcome and orientation into the program.
Outreach and Recruitment
- Works closely with ASU Admissions to strategize outreach and email communication plans to students who would meet program requirements.
- Develops and executes communication plans for prospective students, families, current NGSC members, community partners and alumni via email utilizing Salesforce Marketing Cloud.
- Coordinates social media accounts including LinkedIn and Instagram.
- Oversees general NGSC email inbox and coordinates responses to inquiries using QuickText.
- Coordinates internal website including content updates, forms, logs, and bi-weekly newsletter postings.
Student Records and Tracking
- Serves as liaison to the ASU Financial Aid and Scholarships office and as the main point of contact to NGSC students regarding the PSA Scholarship.
- Maintains and updates student records in Peoplesoft, Airtable, and with the Scholarships Office.
- Organizes student records for review at the close of each semester to determine student status and scholarship rates.
Supervision
- Hires, trains and supervises 1-2 students including a student worker and the NGSC Ambassadors Committee Chair while indirectly overseeing 20+ student ambassadors.
Desired Qualifications
- Experience with recruitment processes: outreach, application administration and review, and onboarding or orientation with new students and their families.
- Experience in designing, implementing and evaluating large scale events.
- Experience in developing and executing communication strategies to internal and external audiences using a program like Salesforce (Marketing Cloud and Case Management).
- Experience with technology platforms such as Airtable, Monday, Stova, and AdobeSign.
- Strong verbal and written communication skills, excellent time management skills, attention to detail, willingness to be flexible and adapt to changing needs, and a desire to work with the team.
- Ability to prioritize, delegate and follow up on tasks.
- Supervisory experience.
- Experience working with diverse high-school and college student populations.
Working Environment
- Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
- Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching, and lifting up to 20 pounds.
- Ability to clearly communicate verbally and in writing to perform essential duties.
- Regular activities require the ability to quickly adjust priorities in response to evolving needs.
Department Statement
The Watts College of Public Service and Community Solutions embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.
Driving Requirement
Driving is not required for this position.
Location:
Campus: Tempe
Funding
No Federal Funding
Instructions To Apply
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$20960.htmld
To be considered, your application must include all of the following attachments:
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement
A fingerprint check is not required for this position.
