We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Cengage Work helps learners gain the skills they need to succeed in today’s job market. Through flexible, affordable online courses and career-focused training programs, Cengage Work supports individuals, institutions and employers in preparing for high-demand fields like allied health, cybersecurity, manufacturing, skilled trades and beauty education.
With partnerships across thousands of institutions and a leading position in career and technical education, the business expands access to non-degree credentials and delivers practical, job-ready outcomes for learners at every stage of their career journey. To date, Cengage Work has helped millions of learners gain employable skills, complete required trainings and pursue new career paths.
Our culture values inclusion, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ (https://www.cengagegroup.com/about/inclusion-and-belonging/).
What You'll Do Here
- The Sales Administrator provides daily administrative support to the Sales Operations and Partner Success team and sales channels to improve productivity, effectiveness, and efficiency. The Sales Administrator communicates with internal team members at all levels, effectively establishing and building working relationships.
Position Responsibilities
CRM Support:
- Handle ticket creation and monitoring for CRM changes and improvements
- Perform user acceptance testing
- Respond to CRM inquiries regarding functionality and record review and issues
- Manage data hygiene: merge and delete records, coordinate with CRM product team on data retention processes
- Lead monthly communication and projects with contracted resources
- Submit new user license requests, including profiles and permissions
- Handle ad hoc sales requests
Sales/Operations Support
- Sales Resource Center uploads, updates, and changes
- Create and manage documentation
- Lead monthly all sales calls – deck development, communication, and call logistics
- Logistical planning coordination for sales summits.
- Monthly sales newsletter communications, development, and distribution
- New hire hardware/system requests
- Project and implementation management support as needed
- Enrollment team administrative support
Partner Support
- Partner knowledge base additions and updates.
- Assist with high-volume data entry
Required
Skills you will need here:
- A minimum of three years in customer service or a related sales support role
- A minimum of two years’ working knowledge of CRM applications; Salesforce preferably
- Coachable, self‐starter, collaborator, critical thinker, positive, can‐do demeanor
- Excellent time management skills; ability to handle multiple projects with multiple deadlines simultaneously
- Excellent written and verbal communication skills
- Excellent organizational skills
- Intermediate to advanced computer skills – Microsoft Word, Excel, PowerPoint, Outlook
- Comfortable in a fast-paced environment
Preferred
- Experience with case/ticket management software
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our
Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$52,000.00 - $63,000.00 USD
