The Manager of Learner Engagement will be responsible for supporting the visibility, organization, effectiveness, and user experience of SRAI’s learning programs, with a primary focus on LevelUP and related educational initiatives.This position manages institutional subscriber engagement, supports users of the Learning Management Platform, coordinates learning-related communication campaigns, tracks campaign and evaluation outcomes, and helps ensure consistent and effective email practices across the organization.
The Manager, Learning Engagement works closely with staff, faculty, volunteers, institutional subscribers, and program participants to support program delivery, strengthen engagement, improve communications, and identify opportunities to enhance the learner and subscriber experience.
Essential Responsibilities:
- Manages institutional subscriber engagement for LevelUP, including onboarding support, regular communication, usage awareness, subscriber questions, and ongoing relationship support.
- Serves as a staff liaison and customer support resource for LevelUP institutional subscribers and individual users, helping answer questions and troubleshoot basic Learning Management Platform issues.
- Supports the Executive Director and other staff in preparing for institutional conversations by organizing background information, subscriber activity, usage data, and follow-up materials.
- Coordinates and manages learning-related communication campaigns, including email schedules, templates, subject lines, audience lists, message consistency, and reporting on effectiveness.
- Organizes office-wide email campaign planning to help reduce duplication, improve timing, strengthen subject lines, and ensure messages remain consistent with SRAI’s brand and tone.
- Reviews and edits staff-prepared emails for clarity, consistency, formatting, audience focus, and alignment with SRAI’s communication standards.
- Tracks email and campaign performance and provides recommendations to improve engagement, open rates, click-through rates, message clarity, and overall effectiveness.
- Creates and manages the quarterly newsletter for institutional subscribers to support engagement, awareness, and effective use of LevelUP.
- Develops, writes, edits, and maintains LevelUP-related website content, landing pages, program descriptions, and related learning program materials.
- Supports the Learning Management Platform by monitoring content, reviewing user experience, identifying issues, coordinating updates, and working with staff or vendors as needed.
- Develops, distributes, compiles, and analyzes surveys and evaluation reports for educational activities to determine effectiveness, outcomes, future needs, and opportunities for improvement.
- Uses evaluation, subscriber, and campaign data to identify trends, recommend improvements, and support planning for future learning programs.
- Supports assigned educational programs by coordinating speakers, collecting presentations, organizing materials, monitoring classes for technical support, and managing survey distribution.
- Manages communication with program participants to ensure they have the necessary information, resources, reminders, and follow-up materials.
- Organizes meetings, materials, timelines, and project details as assigned.
- Supports budget tracking, financial reporting, and related administrative needs for assigned programs.
- Completes other duties as assigned.
Minimum Requirements:
- Manage multiple projects under established deadlines.
- Strong organizational planning and analytical thinking skills.
- Experience coordinating communication campaigns, educational programs, subscriber engagement, or customer support.
- Ability to review, edit, and improve written, and verbal, communications for clarity, consistency, and audience engagement.
- Ability to use data, surveys, and reports to evaluate effectiveness and recommend improvements.
Education:
- Bachelor’s Degree (BA/BS) in Communications, Business, Marketing, or other liberal arts areas.
Work and Technical Experience:
- Minimum of five to seven years in a professional environment.
- Experience supporting educational programs, learning products, member programs, association programs, or subscriber/customer engagement preferred.
- Experience working with learning management systems, online learning platforms, customer databases, email marketing platforms, or association management systems preferred.
- Proven proficiency using modern communication and productivity tools, including Microsoft Office, Outlook, Zoom, LinkedIn, and related platforms.
- Strong proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook required.
- Previous experience working in associations, nonprofits, higher education, or professional development organizations will be considered a valuable asset.
Skills/Capabilities:
- Strong writing, editing, and proofreading skills with careful attention to detail.
- Ability to organize communication schedules, templates, subject lines, audience lists, and reporting.
- Friendly, professional, and supportive of volunteers, members, subscribers, program participants, and colleagues.
- Willingness to learn new systems, ask questions, solve problems, and quickly assimilate new concepts.
- Ability to uphold established deadlines, accurately track progress, and proactively take necessary action to ensure timelines and milestones are met.
- Ability to analyze feedback, survey results, usage data, and campaign performance to identify improvements.
- Must be a team player with the ability to work across departments and support organization-wide priorities.
- Ability to handle multiple tasks concurrently, prioritize work, solve problems, and adjust to unanticipated circumstances.
Environmental and Physical Conditions:
- Office environment.
- Work from home 80% of the time.
- Required to be located in the DC, Maryland, Virginia area.
