Definition and Purpose
Under the supervision of the Assistant Director-Recreational Sports, the Recreation Center Member Services Student Assistant is responsible setting the tone for the member experience by maintaining a welcoming environment in the Recreation Center. This role is expected to maintain integrity, while accurately and efficiently performing the functions of the job. As the face of the Recreation Center, the member services staff is the information and access hub and the team's behavior, confidence, and professionalism set participant's expectations for their experience with Recreational Sports and ASI Programs
ASI is committed to supporting the aspirations of the University Learning Objectives. Our employees are expected to make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability. Additionally, they will work productively as individuals and in groups while communicating effectively.
This position is based at the Cal Poly in San Luis Obispo, CA.
Requirements
Educational Requirements and Qualifying Experience
- Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units.
- Previous clerical experience preferred.
- Previous customer service experience preferred.
- Exhibit critical thinking and problem-solving skills.
- Ability to efficiently manage multiple tasks simultaneously.
- Ability to stay focused while working in a high-volume, fast-paced environment.
- Ability to be flexible and adapt to change.
- Ability to work independently and effectively with minimal supervision.
- Displays a high level of attention to detail.
- Excellent oral and written communication skills.
- Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.
- Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds, specific needs, or limitations.
- Experience with cash handling and accounting functions.
Essential Duties and Responsibilities
- Manage front desk operations from open to close each day.
- Provide quality customer service and assist customers with fitness class check-ins.
- Effectively troubleshoot to find solutions to unexpected issues.
- Anticipate participant needs and provide relevant solutions or alternatives.
- Handle confidential information according to ASI policies and procedures.
- Maintain an efficient, clean, and organized workspace.
- Maintain a welcoming and inclusive environment for participants and coworkers.
- Maintain knowledge of all programs and activities held in the facility.
- Ensure accurate document and information retention, security protocols, and data entry.
- Effectively communicate scheduling or facility changes to participants.
- Act as an ambassador of Recreational Sports and ASI programming related to tours, outreach, and events.
- Provide support for special events (Open House, SLO Days, WOW, seasonal programming, etc.).
- Maintain knowledge of the ASI website, online registration process, and monthly e-newsletter, providing member education as necessary.
- Collect and compile data; prepare reports and provide analysis for review when requested.
- Communicate effectively using Teams and email.
- Attend staff meetings and trainings.
- Maintain an awareness of safety and risk management.
Membership Services Duties and Responsibilities
- Sell membership and day use access to the Cal Poly Recreation Center
- Sell and complete the registration process for members taking various classes.
- Maintain Fusion member records and update record information as needed.
- Abide by established policies and guidelines regarding eligibility and access.
- Create/update new member Fusion records, registrations, and refer membership cancellations and refund requests to supervisor.
- Assist members in completing required annual waiver of liability, and other applicable forms.
Pro Shop Duties and Responsibilities
- Responsible for the operation and daily opening and closing of the Cal Poly Recreation Center Pro Shop.
- Process and handle sales transactions related to Pro Shop resale items (locks, swim goggles, etc.)
- Monitor Pro Shop resale and lendable equipment inventory and restock.
- Follow procedures for issuing equipment, including training patrons on equipment usage.
- Follow Recreation Center towel service and laundry operation procedures.
- Ensure lost and found items are documented and tracked properly.
- Responsible for the function and operation of the Recreation Center Pro Shop.
- Follow established procedures for cash handling functions.
- Review daily communications and information in Communications Log.
- Explain related policies and procedures to customers.
Other Duties and Responsibilities
- The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in ASI policy as a condition of their employment.
- Other duties as assigned.
Period of Employment
Employment with this organization is of an "at will" nature, which means that the employee may resign at any time and ASI may discharge the employee at any time with or without cause.
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. ASI will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current ASI employee who was conditionally offered the position.
Benefits
Compensation and Hours
- Hourly Pay Rate: $16.90 per hour
- Hourly Pay Range: $16.90 per hour - $16.90 per hour
Position may require working late nights, weekends, and holidays.
Position requires a minimum of two consecutive terms of work availability
Location: Cal Poly, San Luis Obispo, CA.
The Associated Students, Inc. is an Equal Opportunity Employer.
Date revised: 2/12/2026
