Overview
The Content Publisher is responsible for accurately and efficiently publishing approved content across the company's internal and external digital channels. Working at the final stage of the production workflow, this role takes finished, compliance-approved content and ensures it is properly staged, quality checked, scheduled and published — with particular depth across Sitecore, Staffbase and Marketo, alongside SharePoint and other communications platforms.
Working across web, email, newsroom and internal communications channels, the Content Publisher partners closely with Integrated Producers, Content Creators, Content Editors, Legal Compliance & Substantiation and the Digital Experience Manager to ensure content goes live accurately and on time.
This role requires exceptional attention to detail, strong platform knowledge and the ability to operate confidently against firm publishing deadlines. We're looking for someone with 3–5+ years of experience in digital publishing, web production, content operations or a related field. Success means approved content is published exactly as intended, at the right time and in the right place — with accuracy, consistency and minimal friction.
WHAT YOU'LL BE DOING
- Stage, schedule and publish approved content across Sitecore, Staffbase and Marketo, as well as SharePoint and other internal and external communications platforms
- Conduct pre-publish quality assurance to confirm copy, links, imagery, formatting, metadata and other content elements are accurate and functioning as intended
- Perform quality-control checks against approved source content to confirm the published experience matches exactly, escalating any discrepancies or substantive changes before content goes live
- Confirm required legal, compliance and substantiation approvals are complete before external content is published
- Publish and maintain content across corporate websites, newsroom, email, internal communications and other digital channels
- Execute time-sensitive publishing against established editorial calendars, campaign schedules and coordinated launch times
- Partner with Integrated Producers to understand publishing requirements, timing, dependencies and priorities across multiple concurrent assignments
- Troubleshoot routine publishing, formatting and platform issues and partner with the Digital Experience Manager when deeper technical support is required
- Support updates, corrections and ongoing maintenance of published content while maintaining accuracy and version control
- Identify opportunities to improve publishing processes, templates and quality-control practices to increase speed and reduce errors
WHAT MAKES YOU QUALIFIED
- 3–5+ years of experience in digital publishing, web production, content operations, communications or a related field
- Hands-on experience publishing content on Sitecore, Staffbase and Marketo strongly preferred; familiarity with SharePoint and other enterprise communications platforms is a plus
- Exceptional attention to detail with a strong commitment to accuracy and quality control
- Strong understanding of digital content structure, formatting, links, imagery, metadata and basic web publishing principles
- Ability to manage multiple publishing requests, recurring deadlines and time-sensitive launches simultaneously
- Comfortable working within structured approval and compliance processes and ensuring required approvals are in place before publication
- Ability to troubleshoot routine platform and formatting issues and recognize when deeper technical expertise is required
- Strong organizational and communication skills with the ability to work effectively with Producers, creative teams, compliance partners and technical resources
- Calm, dependable and highly accountable in a fast-paced environment where publishing accuracy and timing are critical
