Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $52,705 and $66,672, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
POSITION OBJECTIVE
The Marketing Project Manager plays a pivotal role in enhancing Case Western Reserve University's reputation as a leading national research university by expertly coordinating project planning and execution within University Marketing and Communications (UMC). Acting as a key liaison, the Marketing Project Manager bridges communication between school stakeholders, UMC collaborators, graphic designers, and external vendors. They are responsible for defining project scope, establishing timelines, setting benchmarks, and ensuring transparent communication throughout the project lifecycle. A proactive problem solver, the Marketing Project Manager excels in gathering detailed information at the project's outset, ensuring that goals are clearly defined and aligned with stakeholder expectations. They effectively distill this information, assess project needs, and strategically mobilize resources to achieve timely and successful project completion. Exceptional customer service, particularly in a marketing context, is essential. The Marketing Project Manager will collaborate closely with the production manager, creative and art directors to ensure that project teams operate smoothly and deliver high-quality results.
Essential Functions
- Manage client projects and monitor workflow. Provide project management. Monitor and manage workflow. Oversee the end-to-end lifecycle of marketing projects, from intake to final delivery, ensuring timely and efficient completion of tasks. Partner with the production manager, other project managers, and graphic designers to develop detailed project plans and resolve any production challenges. Provide client communication. Maintain consistent, positive and open communication with key stakeholders, providing regular status updates, reminders, and address any concerns promptly. Provide asset management. Collect, organize and assess project assets to ensure alignment with project goals. Provide budget management support. Ensure projects stay within allotted spends assigned by creative director and university marketing and communications leadership, maintain current job statuses in reporting systems, and assist administrative operations with financial reporting needs. (40%)
- Manage special projects and self-service platforms. Serve as a key project owner for university marketing and communications strategic initiatives, brand alignment systems, and digital self-service tools, which are assigned dynamically based on department needs. Responsibilities may include platform and brand governance. Manage and maintain university self-service platforms (e.g., Marq, Bynder, Brand Management Inbox), supporting platform setup, management, optimization, user adoption, and adherence to university brand guidelines across all systems. Lead planning, coordination, and production workflows for major institutional publications, such as Case Western Reserve magazine. Assist in managing merchandise production, sourcing, and logistics in collaboration with internal leadership and vendors. Plan, execute, and deliver various other special initiatives, tools, or high-priority marketing projects as they arise. (20%)
- Collaborate across university marketing and communications and cross-functional groups. Work closely with the production manager, creative and art directors, and other university marketing and communications staff to ensure seamless project execution. Provide leadership communication. Keep production manager and creative director informed of day-to-day project and merchandise developments, as well as any potential challenges. (20%)
- Support marketing projects and client needs. Provide solution development. Engage effectively with campus partners to understand their goals and marketing needs. Translate client objectives into actionable plans that align with university marketing and communications¿ marketing strategies, presenting tailored solutions that meet both client and organizational goals. Provide resource coordination. Direct client inquiries to the appropriate internal or external resources, ensuring all needs are addressed efficiently. (14%)
Nonessential Functions
- Maintain industry awareness. Continuously stay updated on current and emerging trends in marketing, design, and project management to ensure that strategies and processes remain relevant and competitive. (5%)
- Perform other duties as assigned. (1%)
CONTACTS
Department: Continuous contact with production manager, art and creative directors, project managers, print production coordinator and other UMC staff.
University: Frequent contact with faculty, staff and alumni.
External: Occasional contact with university institutional partners and vendors.
Students: Infrequent interaction with students.
SUPERVISORY RESPONSIBILITY
No supervisory responsibility for employees.
Qualifications
Experience: 3 years in project management, client relations or an analogous marketing or communications role required. Demonstrated experience with a project management system (Asana, Monday.com, Wrike).
Education: Bachelor's degree in a relevant discipline.
Required Skills
- Strong project management, time management and organizational skills (ability to plan and monitor projects according to specifications, anticipate contingencies, report project statuses, identify delays and problem solve solutions).
- Collaborative and positive mindset with experience working constructively in multi-disciplinary teams.
- Attention to detail with a proven commitment to quality control and consistent processes.
- Self-motivated, positive team leader with a demonstrated ability to motivate and inspire colleagues.
- Ability to facilitate open and effective communication among internal and external teams, one-on-one and in small groups; write precise, well-organized emails, while using appropriate vocabulary and grammar.
- Ability to provide and receive constructive feedback and apply that feedback to process improvements.
- Ability to treat clients with professionalism and respect.
- Demonstrate logic, rationality and objectivity; show common sense; use all available information to make educated decisions that are based on institutional needs rather than personal preferences.
- Initiative to explore alternatives to existing products and services; identify opportunities to improve procedures and practices.
- Ability to prioritize projects based on strategic objectives and time sensitivities, managing multiple projects simultaneously to ensure timely and high-quality deliverables with minimal oversight.
- Ability to adapt to unexpected developments in an appropriately cooperative and flexible way.
- Technological proficiency in asset management systems, Google and Mac-based environments. Familiarity with Adobe Creative Cloud is a plus.
- Ability to succeed in a fast-moving, outcomes-oriented environment, maintaining consistent attendance and effective face-to-face interaction with colleagues and supervisors.
- Experience using project management systems.
- Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
- Ability to meet consistent attendance.
- Ability to interact with colleagues, supervisors, and customers face to face.
WORKING CONDITIONS
General office environment (hybrid work option available after orientation period is complete). The employee will perform repetitive motion using a computer, mouse and keyboard.
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
