Summary Statement
The Internal Communications Strategist Manager will play a critical role in shaping and executing communications that inform, engage, and align employees across the Joint Commission enterprise, domestically and internationally. Reporting to the Senior Director of Communications, this individual will serve as a strategic advisor to internal stakeholders and leaders across the organization, helping translate business priorities, organizational changes, and key initiatives into clear, compelling communications. The goal with all internal communications is to ensure that employees know how changes impact them, how they can get involved, and how their work contributes to the enterprise's strategic priorities.
This person will partner closely with executives, business unit leaders, Human Resources, Marketing, and Communications colleagues to ensure consistent messaging and effective communication across channels.
Responsibilities will include strategizing with internal stakeholders on different channels to utilize for communicating with employees, such as company-wide emails, targeted employee group newsletters, the Joint Commission internal intranet site, in-office screens, and more. The Internal Communications Strategist Manager will also be responsible for planning and coordinating quarterly Townhall meetings, which involve executive presentations and panels, and also working with the Employee Recognition Committee (managed by Human Resources) on internal awards programs.
The ideal candidate is both a strategist and executor, capable of independently managing multiple priorities at one time, building a content calendar to ensure the right cadence to not overwhelm employees and ensuring people know the difference between nice-to-know information and where action is required. They must be skilled at developing executive-level content, advising leaders on communication approaches, and driving communications programs that support organizational transformation and employee connection.
As a key member of the Communications team, this individual will lead enterprise-wide internal communications efforts, identify opportunities to improve communication effectiveness, and help establish best practices that elevate the employee experience. Success in this role requires exceptional writing skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.
Position Accountabilities
- Serve as a trusted communications advisor to executives and senior leaders, providing strategic counsel on employee communications, organizational announcements, and change management initiatives.
- Develop and execute enterprise-wide internal communications strategies that support organizational priorities, business goals, and culture initiatives.
- Craft high-impact content across internal channels, including executive messages, employee newsletters, intranet content, presentations, talking points, videos, town halls, and other employee communications materials.
- Partner closely with Communications Team, Human Resources, executive leadership, and business unit stakeholders to ensure communication plans align with organizational objectives and employee needs.
- Establish editorial content calendars and communications plans that proactively support communicating business priorities and key organizational moments to employees.
- Measure and evaluate internal communications effectiveness using engagement metrics, feedback mechanisms, and employee insights, making recommendations for continuous improvement.
- Ensure consistency of messaging, voice, and brand across all employee-facing communications.
- Identify opportunities to enhance employee engagement, strengthen organizational culture, and improve communication effectiveness across the enterprise.
- Support crisis communications and business continuity efforts by developing and executing employee communications during critical events as needed.
- Other duties as assigned.
Position Requirements
- Bachelor's degree in communications, journalism, public relations, marketing, English, or related field required.
- Minimum of 5-7 years of experience in internal communications, corporate communications, employee engagement, public relations, or related communications functions. Healthcare experience preferred.
- Demonstrated success developing and implementing strategic internal communications programs in complex organizations.
- Experience supporting executive communications and advising senior leaders on communication strategies.
- Strong understanding of change management communications and employee engagement best practices.
- Exceptional writing, editing, and storytelling skills, with experience adapting content for diverse audiences and channels.
- Proven ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
- Experience working effectively across functions and building strong relationships with stakeholders at all levels of an organization.
- Knowledge of internal communications platforms, content management systems, and employee engagement tools.
- Strong analytical skills and experience using metrics and feedback to evaluate communications effectiveness.
- Excellent judgment, strategic thinking, and problem-solving abilities.
- Ability to work independently while collaborating effectively within a team environment.
Joint Commission offers a comprehensive benefits package. For an overview of our benefits package, please visit our Joint Commission Career Page
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.
MIN
$76,000.00
MAX
$97,500.00
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.
