The Internal Communications Specialist is a key member of the Communications team, supporting the development and execution of strategic communications that inform employees, strengthen engagement, and advance firm priorities. Reporting to the Internal Communications Manager, this role creates content, manages internal communication channels, and coordinates cross-functional initiatives, programs, and events. The Specialist coordinates assigned projects and workstreams from intake through delivery, monitors engagement and feedback, and supports continuous improvement efforts.
Responsibilities:
Content Development
- Draft, edit, and coordinate internal communications, including firm announcements, events, system and operational updates, onboarding, newsletters, and presentations.
- Partner with internal stakeholders including firm leadership, practice groups, HR, IT, DEI, and other departments to gather information and develop content.
- Coordinate review and approval workflows, incorporating stakeholder feedback and ensuring the accuracy and timely delivery of communications.
- Ensure content aligns with firm voice, brand standards, editorial guidelines, and internal communications best practices.
Intranet, Editorial & Channel Management
- Leverage approved AI tools to support day-to-day content development, streamline workflows, analyze engagement trends, and recommend data-driven communication strategies.
- Adapt content across channels and formats to improve clarity, accessibility, and employee engagement.
- Conduct site and page content reviews and partner with content owners to update, archive, or remove outdated information.
Communications Planning & Project Management
- Manage projects and workstreams from intake and planning through execution and evaluation.
- Develop project timelines, communication plans, editorial calendars, task trackers, and supporting documentation.
- Contribute to the development and continuous improvement of intake processes, templates, workflows, and communication guidelines.
Employee Engagement & Firmwide Initiatives
- Support the planning and execution of internal campaigns, firmwide meetings and events, recognition programs, and other engagement initiatives.
- Gather and analyze employee questions, feedback, and engagement indicators to identify and surface common themes to the Internal Communications Manager.
Measurement, Governance & Operational Excellence
- Maintain templates, content libraries, distribution lists, editorial calendars, project trackers, and shared resources that support efficient and consistent communication.
- Support the development and maintenance of internal communications standards, templates, processes, governance documentation, and best-practice resources.
- Track metrics and maintain dashboards or recurring reports that provide visibility into channel and content performance and inform future planning.
This role requires 60% office presence; remote work is permissible 40% of the time. Flexibility required to work overtime.
Qualifications:
- Bachelor’s degree required. Degrees in communications, marketing, English, journalism, or related field preferred.
- 3+ years of experience in communications, marketing, or a related field. Professional services experience a plus.
- Strong writing and editing skills with attention to clarity, grammar, and detail.
- Highly organized with the ability to manage multiple tasks and deadlines in fast-paced, matrixed environment.
- Comfortable learning new systems and working with intranet/CMS tools.
- Professionalism, discretion, and a collaborative mindset.
- Exceptional organizational and administrative abilities with excellent attention to detail.
- Intellectual curiosity and a proactive, enthusiastic attitude.
- Creative problem-solving skills and sound reasoning ability.
- Demonstrated ability to collaborate professionally with colleagues at all levels.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint; ability to quickly learn new software and applications, including AI tools for communication and analysis.
- Flexibility to work overtime when necessary.
This job description is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to be a complete list of the responsibilities, duties and skills that may be required for this job.
Physical Demands:
This position requires sitting or standing for long periods of time and the continuous operation of standard office equipment, such as computers, keyboards and phones. It also requires mobility sufficient to perform certain job functions, such as getting to photocopiers/scanners/fax machines, and regular bending, reaching, lifting, stooping and occasionally pulling, pushing and/or lifting items that weigh up to 25 pounds.
The salary range for this position in each office is:
Boston: $85,000-$105,000
New York: $95,000-$115,000
This position is bonus eligible. Mintz offers a comprehensive benefits package.
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