Description

Overview

Tanaq Management Services (TMS) delivers professional, scientific, and technical services and information technology (IT) solutions to federal agencies in the health, agriculture, technology, and other government services. TMS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders.

About The Role

We are seeking a Health Communication Specialist III (Channel Manager) to support a federal government agency. The Health Communication Specialist II (Channel Manager) is responsible for managing external communication channels for the division, ensuring that accurate, up-to-date public health information is shared to external audiences in a timely manner, following communication best practices.

This is a fully remote role that can be based in Atlanta, GA or anywhere in the United States.

Responsibilities

Develops and disseminates the external digital newsletter every 2 weeks and ad hoc or at another frequency as required by communications team lead.
Develops, writes, and/or curate newsletter content that reflects client’s communication priorities.
Manages loading, review, and distribution of content in Adobe Campaign, or other approved newsletter dissemination tool.
Develops and implements strategies to improve reach and engagement of client newsletter.
Leads the response to public inquiries received via the Agency’s contact center, by
Daily checks incoming inquiries and triaging, escalates, responds, and closes out per established agency SOPs.
Responds to inquiries on or before recommended timeframes.
Ensures prepared responses are reviewed and updated on an annual basis.
Escalates inquiries to the appropriate division subject matter expert and following up to ensure that responses are received.
Drafts responses to inquiries as needed to address specific questions.
Leads the maintenance and updating of materials that are in the publications warehouse and that are available via print-on-demand.
Daily checks for any incoming warehouse/print on demand requests and ensures appropriate follow-up within required timelines per established agency SOPs.
Ensures that updated materials developed are available in the warehouse and/or print-on-demand.
On an annual basis, reviews, archives, and/or updates materials available in the warehouse and/or print-on-demand.
Manages print requests to ensure appropriate development and distribution of approved materials.
Regularly reviews available channel metrics, makes recommendations to team lead to improve performance, fill content gaps, and meet user needs, and implements approved changes.
Provides daily, weekly, quarterly, or annual reports to communications lead or designee, as requested.
Ensures that all materials follow requirements, guidelines, and best practices, to include clear communication/plain language, 508, Digital First, and writing/editing.
Participates in rollout and other communication priority projects development and takes direction from rollout lead to develop content in support of the rollout.
Follows all required Division, Center, and Agency clearance processes to ensure timely review and clearance of materials.
Serves as a liaison to center and agency leads for newsletters, publications, and public inquiries, attending all training and meetings.

Requirements

Required Experience and Skills

Minimum of 5 years of relevant experience in developing, writing, and/or curating health communications and content.
Demonstrated experience in translating complex scientific information into content for internal and external audiences required; writing samples will be required.
Understanding of public health communication strategy and training for the federal government, including ability to synthesize and distill information into key points preferred.
Ability to collaborate with cross-functional teams.
Proficient in software such as Adobe Campaign or other similar program and Microsoft Office 365.
Excellent interpersonal and organizational skills.
Excellent written and verbal communication skills.
Previous Federal Government experience preferred.
Experience in managing external communication channels for a large organization preferred.
Experience and expertise in federal government health communication best practices preferred, to include 508 compliance, Digital First, standards, branding and logo requirements, and other existing and future guidelines.
Ability to obtain government clearance.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Education and Training

Bachelor's degree in Public Health, Communications (journalism, advertising, public relations), English (writing/editing) or related field required.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. May need to lift 25 pounds occasionally.

Who We Are

Tanaq Management Services strives to deeply understand and analyze our clients’ vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.

TMS is an Equal Opportunity and Affirmative Action Employer and participates in E-Verify. All employment decisions are based on merit, qualifications, and abilities. We welcome and encourage diversity in our workforce. Our policies provide equal employment opportunity to all employees and qualified applicants without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, transgender status, genetic information, protected veteran status, or any other protected characteristic under federal, state, or local laws. For more information, visit Know Your Rights and Pay Transparency Statement.

If you are an individual with a disability and need assistance completing any part of the application process, please email accommodation@tanaq.com to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

To view this and all our job postings, visit: https://recruiting.paylocity.com/recruiting/jobs/All/6357ebaa-7c82-4e63-88fc-2fa1c293d1c0/Tanaq-Management-Services-LLC

Tanaq Health jobs

Health Communication Specialist III (Channel Manager)