Position Summary

The Chapter Engagement Manager is responsible for the development, training, and ongoing support of ASAM's Chapters. This role builds and maintains strong relationships with chapter leaders and administrators, ensuring chapters operate effectively, remain compliant with ASAM policies, and are well-equipped to advance ASAM's mission at the local level.

Responsibilities And Duties

Chapter Support & Operations

Identify and implement new strategies to enhance ASAM's support of chapter leaders and administrators.
Monitor chapter operations, governance, and activities to ensure compliance with ASAM policies and procedures.
Coordinate the annual chapter compliance request and reporting process.
Maintain accurate and up-to-date records for all chapters, including bylaws, leadership, elections, meetings, and administrators, in the AMS and on the website.
Develop, maintain, and update procedures and operational guidelines for chapters.

Training & Leadership Development

Develop, manage, and deliver chapter tools and resources, including chapter operations guides and leadership onboarding materials.
Plan and facilitate Quarterly Chapter Leadership Training and Onboarding sessions.
Coordinate two annual 'Ask the Attorney' webinars for chapter leaders.
Develop and organize the Chapter Leadership Summit and roundtable meetings focused on leadership development and best practices.

Elections, Engagement & Volunteer Support

Support chapter leaders with requests for mailing lists, surveys, elections, and other operational needs, including traveling exhibits.
Coordinate announcements for applications and elections for chapter committees and board positions.
Serve as the primary staff liaison to the Chapters Council, including agenda. development, meeting materials, minutes, and speaker coordination.
Manage the Chapter Council Community on the Higher Logic platform.

Finance, Data & Systems

Coordinate the annual request for chapter dues rates and administrative fees.
Manage monthly chapter dues reconciliation and disbursement.
Analyze chapter data and develop insights and recommendations to improve chapter performance and engagement.
Establish and track key performance metrics for chapter success.

Communications & Member Engagement

Coordinate chapter-related content for the ASAM Member Connect monthly newsletter.
Provide administrative and project support for membership initiatives, including dues processing and responding to member inquiries.
Represent ASAM at ASAM events, chapter meetings, and allied industry events, as needed.
Perform other duties as assigned.

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Chapter Relations and Engagement Manager