For a prestigous law firm, the Knowledge Specialist is a central part of the team responsible for supporting the day-to-day administration and management ,including the practice intelligence system, intranet site, and knowledge bank. The Knowledge Specialist will work closely with the KM Lawyer and the Knowledge Resources Lawyer to support efforts to capture and maintain client and matter profiles in the Firm's experience management solution. In addition, the Knowledge Specialist will be responsible for organizing and managing the Practice Group's knowledge repositories to make precedents and know-how available, organized and searchable.

The Knowledge Department's mission is to improve client value, efficiency and professional satisfaction by streamlining processes, capturing and leveraging the Firm's knowledge by turning matter data into useful insights, and helping lawyers find documents and information faster.

Responsibilities

Continuously build substantive knowledge of the Practice Group to identify opportunities to improve and/or add to the supported Knowledge solutions and resources
Develop working knowledge of the content and configuration of the practice intelligence system (i.e.Litera Foundation Firm Intelligence Platform)and integrated data sources
Configure profiles and reports in the practice intelligence system
Assist the KM Lawyer(s) in assigning and monitoring progress on collecting client and matter profiles from attorneys in the practice intelligence system, including maintaining a system and process for tracking and reporting on missing profiles
Build, update and maintain Knowledge content on the Practice Group's intranet site including sharing news, articles, training materials or other relevant information
Upload attorney know-how and work product into a variety of environments including SharePoint and the document management system (i.e. iManage Work)
Work with the KM Lawyer(s) to create practice specific training materials and serve as a resource to attorneys for training and assistance with accessing and utilizing Knowledge solutions and resources
Assist with development and implementation of communication strategies for the Practice Group's knowledge management initiatives (e.g., drafting practice group newsletter, intranet posts).
Prepare and analyze metrics reports to inform support and adoption strategies and roadmap decisions for the Practice Group's Knowledge solutions and resources
Support the KM Lawyer(s) for the Practice in managing knowledge management initiatives including capturing next steps, coordinating meetings and preparing deliverables
Ensure that all work being performed follows sound knowledge management and information governance practices
Support special projects and perform other duties as may be assigned by the Chief Knowledge & Innovation Officer, Director of Knowledge Management or Knowledge Resources Lawyer.

Required Skills

A minimum of 3 to 5 years of relevant experience required; law firm Knowledge Management preferred
Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of firm personnel
Exceptional attention to detail, strong analytical, troubleshooting and problem solving skills
Excellent project management skills with the ability to manage multiple time-sensitive matters in a fast-paced environment and keep projects moving forward at own initiative
Demonstrated experience with SharePoint 2019 and/or higher version of the platform required
Strong technical skills and aptitude
Strong understanding of business processes and the ability to define solutions to support and improve those processes
Sound judgment with respect to confidential and sensitive information

Preferred Skills

Familiarity with audio/video tools such as Camtasia for creating training materials is desirable
Advanced knowledge of Word, PowerPoint, and Excel is desirable

Required Education

Bachelor's degree is required

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Knowledge Specialist