Job Title: Operations Assistant

Reports to: Director of Operations

Location: Industry City, Brooklyn, NY (Hybrid – 60% in person and 40% remote)

Type: Part-Time (25 hours/week; occasional evenings/weekends)

Compensation: $20–$25/hour, depending on experience

About Us

Terry Knickerbocker Studio (TKS) is a renowned acting conservatory in Brooklyn, training passionate actors committed to excellence. We’re seeking a proactive and detail-oriented Operations Assistant to support the daily operations of our growing team. This role is ideal for someone who thrives in a fast-paced, arts-centered environment and enjoys managing logistics, systems, and community-centered tasks.

Schedule & Flexibility

This is a part-time hybrid role averaging 25 hours per week, with 50%-60% required in person. Some flexibility is required for studio events—up to 10 times per year, the Operations Assistant may be needed on evenings or weekends. During those event-heavy weeks, hours may increase up to 30 hours with advance notice.

Key Responsibilities

Student & Payment Management

Run weekly tuition payments and manual charges through Authorize.net
Monitor autopay and resolve failed transactions
Follow up with students regarding declined payments via phone/email
Send enrollment contracts and track returns
Build and manage auto-billing schedules
Set up and maintain student accounts in FileMaker

Faculty Support & Scheduling

Track and organize faculty timesheets; send regular reminders
Distribute and manage faculty evaluations; follow up to ensure completion
Assist with academic scheduling and semester updates

Event Coordination & Support

Help with the coordination and execution of key studio events, including: Orientations, Open Houses, Fundraising events, Graduation, Holiday Party, End-of-Summer Party, and other Community Events
Assist with event setup, breakdown, logistics, and vendor coordination

Community Engagement & Communications

Manage coordination for studio theatre outings
Collect and compile student, faculty, and alumni performance news
Draft the “Who’s Performing” section of the TKS newsletter with recent show listings

Operations & Studio Management

Purchase studio snacks and supplies
Coordinate and submit vendor payments as needed
Maintain and monitor studio inventory (snacks, office supplies, cleaning materials, etc.)
Manage and maintain receipts for studio petty cash
Maintain the studio’s Google Drive
Sort and archive studio media files (photos, videos, etc.) on Google Drive
Provide general administrative assistance to the Director of Operations and Operations Coordinator as needed
Answer phones and manage the front desk as needed, offering warm and professional support to students, faculty, and visitors

Qualifications

Highly organized with strong attention to detail
Excellent time management
Excellent communication and follow-through
Tech-savvy; familiar with CRMs, Google Suite, etc.
Reliable and proactive with the ability to manage multiple responsibilities
Prior experience in operations, administration, or arts education
Customer service oriented
Comfortable lifting/transporting supplies during studio runs
Familiarity with acting, theatre, or arts education is a plus but not required

Terry Knickerbocker Studio jobs

Operations Assistant