The Communication & Design Manager is the primary design and communications partner for Operations Services, responsible for creating and producing visual and written materials that support rollouts, initiatives, and field execution. This role ensures programs, updates, and tools are clear, visually consistent, and field ready.

What You’ll Do

Creative Design & Production:

Serve as the primary designer and producer for rollout guides, playbooks, toolkits, presentations, checklists, signage, and field tools.
Format materials to be visually engaging, easy to follow, and practical for field use.
Apply brand standards, create templates, and maintain version control and consistency.
Edit content from leaders and SMEs for clarity and usability.

Operations Rollout & Initiative Support

Produce and update materials for pilots, launches, and ongoing programs.
Support field enablement by communicating changes, requirements, and execution expectations.
Assist with SOPs and job aids from a design, layout and formatting perspective.

Communications & Field Enablement

Manages and creates weekly company newsletter content, layout, coordination, and distribution.
Create field-facing communications for Operations leadership and prepare materials for meetings, webinars, and forums.
Ensure materials are concise, consistent, and execution focused.

Project & Administrative Support

Manage file organization, version control, approvals, and documentation.
Support meeting prep, agendas, and special design requests.
Handle operational tasks that support team effectiveness (e.g., invoice reconciliation, hours-of-operation updates, platform support).

What You’ll Bring

Bachelor’s in Communications, Design, or related field preferred.
1–3 years’ experience in design/communications, with experience producing operational, training, or field-facing materials required.
Advanced proficiency in Adobe InDesign is required.
Proficient in Microsoft Office.
Experience with Adobe Creative Suite and/or Canva preferred.
Strong graphic design/layout skills, attention to detail, and version-control discipline.
Ability to manage multiple deadlines, strong written and visual communication, and effective cross-team collaboration.

Working Conditions

Work is performed primarily in an office setting, and occasionally in a restaurant/meeting space environment
Ability to use a computer and design software for extended periods.
Position is full-time, with significant team interaction, requiring regular and predictable attendance
Must be able to accurately and effectively communicate with other team members
Can perform the essential functions of the job with or without reasonable accommodations.
Ability to travel occasionally as business needs require.

Benefits We Offer

Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.
Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.
Professional Development: Tuition reimbursement for job related programs.
Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
Exclusive Discounts: Access exclusive employee discounts.
Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Why work for us?

Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.

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Communication & Design Manager