Agent Services Manager

📍 Boise, Idaho | Full-Time

💰 $55,000 – $60,000 (DOE)

📩 Portfolio

Amherst Madison is seeking a proactive, leadership-minded Agent Services Manager to ensure our agents thrive by fully adopting our systems, tools, and relocation opportunities — all while delivering a concierge-level experience that drives productivity, retention, and referral revenue.

This role combines Agent Services leadership with Relocation Desk management, making it central to our agent success strategy.

What You’ll Do

Lead Agent Onboarding & Platform Adoption: Guide new agents through training, ensure effective use of tools, and translate systems into practical workflows that save time and drive revenue.
Deliver Proactive Support & Training: Identify and assist agents who need extra guidance, host training sessions, and create/maintain a library of tutorials and resources.
Communicate & Educate: Own the Agent Services weekly newsletter featuring system tips, workflow improvements, and revenue-focused platform guidance.
Support Recruiting & Representation: Help translate our operational strengths and technology into a compelling story for prospective agents.
Manage Relocation Desk: Oversee relocation referrals, coach agents on building referral revenue, and maintain strong external relationships with relocation partners.
Coordinate Marketing Collateral Production: Manage print production of listing materials, events, and agent promotional items, ensuring timely, accurate, and brand-consistent results.
Provide Cross-Department Support: Collaborate with Operations, Content Marketing, Recruiting, and Transaction Management to ensure smooth workflows and operational stability.

What We’re Looking For

Strong leadership with a proactive, problem-solving mindset
Exceptional communication and relationship-building skills
Ability to translate technology and systems into practical agent workflows
Organized, responsive, and consistent in managing multiple priorities
Experience in real estate operations, training, or relocation services is a plus

Why This Role Matters

This position is not administrative support — it’s a strategic leadership role that directly impacts agent success, referral revenue, and the overall growth of Amherst Madison. You will shape how agents adopt tools, integrate into the brokerage, and leverage relocation opportunities to grow their business.

Portfolio Requirement

Candidates should be prepared to provide a portfolio demonstrating past work in agent services, training programs, marketing coordination, or operational leadership. This can include:

Training curricula, tutorial videos, or onboarding documentation
Marketing collateral examples (print or digital) you’ve managed or coordinated
Case studies highlighting process improvements or platform adoption initiatives
Metrics showing impact, such as increased adoption, referral growth, or operational efficiency

Your portfolio will help us understand how you translate strategy into action and your ability to lead agents and operational teams effectively.

About Amherst Madison

Amherst Madison is a premier real estate brokerage based in Boise, Idaho, built on a commitment to excellence, innovation, and elevated service. We are known for our high-performing agents, modern brand, and relentless focus on growth.

We believe real estate is evolving — and the companies that win tomorrow will be the ones that think like media companies today: creating world-class content, building trust at scale, and attracting top talent through storytelling and culture.

If you want to do meaningful creative work, move fast, and help build something special, Amherst Madison is the place.

Amherst Madison

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Agent Services Manager