Position Summary

The BIA of Lancaster County Member Engagement Coordinator leads membership retention, engagement, and recruitment-support efforts for the Association. This position serves as the primary staff liaison for member experience, ensuring strong onboarding, consistent communication, and active participation across councils and committees.

The role focuses on proactive engagement, revenue protection, and strengthening member value in alignment with the Association’s strategic plan.

Key Responsibilities

Membership Retention & Growth

Manage membership renewals and follow-up outreach
Coordinate onboarding process for new members
Track member participation and engagement metrics
Identify disengaged members and initiate outreach
Support recruitment efforts and prospect follow-up
Maintain accurate membership database records

Member Engagement & Council Support

Serve as staff liaison to assigned councils and committees (e.g., Remodelers Council, NextGen, Building Empowerment, Membership Committee)
Coordinate meeting logistics, agendas, and materials
Record minutes and track action items
Support implementation of committee-driven initiatives

Communications & Member Value

Draft and coordinate member-focused communications
Collaborate with Communications staff to promote events and programs
Support newsletter content related to member engagement
Maintain updated member-facing materials and resources

Event & Program Support

Assist with registration oversight and attendee coordination
Support education programs and networking events
Coordinate sponsor recognition tracking as assigned
Provide member follow-up after key programs

Data & Reporting

Maintain accurate records in the Association Management System (AMS)
Prepare membership reports for Executive Officer and Board of Directors
Track retention rates and engagement benchmarks
Assist with annual membership forecasting
Upload and maintain membership records with PBA and NAHB (state and national) systems

Qualifications

3+ years experience in membership services, association management, customer relations, or related field
Strong interpersonal and communication skills
Experience with database/CRM systems
Ability to manage multiple projects and deadlines
Comfortable engaging with volunteer leadership

Compensation & Benefits

Compensation

$50,000 – $55,000 annually, based on experience. This is a full-time, salaried non-exempt position eligible for overtime.

Benefits Package

The Building Industry Association of Lancaster County offers a comprehensive benefits package designed to support employee well-being and professional growth, including:

Paid Time Off (PTO): Vacation, personal, and sick time
Paid Holidays: Observance of major holidays throughout the year
Health Benefits: BIA offers a modern health benefit through an ICHRA (Individual Coverage Health Reimbursement Arrangement)
Retirement Plan: Simple IRA or similar plan with employer match
Flexible Work Environment: Limited flexibility in scheduling, aligned with event and member needs

Additional Information

The BIA Office is located on the second floor, accessible only by stairs. While this role is primarily office-based with regular interaction with members and volunteer leadership, the position may require occasional early morning or evening hours to support Association events.

Building Industry Association (BIA) of Lancaster County

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Membership Engagement Coordinator