Description/Duties And Responsibilities

This position is responsible for supporting Santa Clarita’s tourism efforts through project management, including budget tracking, program coordination, and marketing material development. This position manages digital and print communications, including social media content, the annual Visitor Guide, and website updates, and manages interactive tools designed to drive tourism engagement. This position also fosters collaboration with community partners and tourism stakeholders, provides support for Tourism Bureau functions, and represents the City at industry events and conferences.

Duties And Responsibilities

Project Management

Tracks budget functions for multiple tourism accounts
Coordinates summer- and tourism-related trolley programs
Works with external partners and tourism staff to create and process room rebate agreements, as-needed contracts, purchase orders, and invoices
Coordinates creation and distribution of annual tourism rack card and other related marketing pieces
Collaborates on a weekly events list and bi-monthly e-newsletter, ensuring timely distribution to appropriate recipients
Collects and compiles marketing data to inform performance reporting and strategy discussions

Social Media

Develops and maintains a social media content calendar in collaboration with tourism staff
Monitors comments and messages across all platforms, providing timely and professional responses
Identifies opportunities that expand reach and engagement on social media
Contributes to updating and maintaining Visit Santa Clarita accounts, including: Facebook, X (formerly Twitter), Pinterest, and Instagram
Creates engaging content and promotional ideas tailored for digital audiences
Collects user-generated content for digital and print marketing campaigns

Visitor Guide

Manages the planning, writing, and editing of the annual Visitor Guide
Manages deadlines and coordinates timelines with the guide producer and graphic designer
Works with the guide producer to collect advertising leads and gathers contacts for potential advertisement placements
Coordinates the procurement process for printing services

VisitSantaClarita.com website

Regularly reviews and updates the VisitSantaClarita.com website
Updates online tourism events calendar and collaborates with City staff to ensure accuracy
Writes and publishes web stories and other digital content to highlight tourism-related events and attractions
Oversees all functions of the digital visitor assistance tool on VisitSantaClarita.com, including responding to user inquiries, updating information as needed, and ensuring accurate, up-to-date content is maintained

Tourism Bureau and Tourism Marketing District

Provides administrative and logistical support for meetings involving the Tourism Marketing District Board, Tourism Bureau members, and community partners
Manages all memberships and payments for the Tourism Bureau and actively promotes the bureau to attract new members
Collaborates with the Tourism Bureau and stakeholders to strengthen community relationships and promote engagement, while working in collaboration with City staff on broader membership retention efforts and strategy

Additional Duties

Attends annual meeting planner tradeshows and professional conferences to represent the City and promote tourism initiatives
Provides support and customer service to City staff, partners, and the general public by phone, in-person, and through e-mail communications
Assists with the planning and execution of tourism-related events
Organizes, prioritizes, and tracks assignments to ensure projects are completed on time
Performs other duties as assigned

Education and Experience

High School Diploma or GED equivalent
Three years of experience performing administrative and technical support work
Bachelor’s degree in business, public administration, marketing, or economic development, or related field is highly desirable
Any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered
Experience in hospitality, tourism, and/or marketing is highly desirable
A valid Class C California driver license or the ability to utilize an alternative method of transportation to carry out job-related functions

Knowledge and Abilities

Strong knowledge of the principles and practices of economic development, workforce development, and related state and local laws, rules, and regulations
Knowledge of social media and web-based media
Strong interpersonal skills and the ability to foster and maintain cooperative working relationships with local businesses and organizations
Ability to assess operations and procedures within the functional area, identify issues, and implement effective solutions
Ability to independently perform a variety of technical duties, including research, compilation, and report development in support of the program areas
Demonstrates project management skills with the ability to plan and implement effective programs under general direction and limited supervision, while successfully managing multiple projects of varying nature and scope
Strong organizational skills and the ability to multitask, work with constant interruptions, and meet time-sensitive deadlines
Ability to communicate effectively, both verbally and in-writing
Ability to present comprehensive data, both verbally and in-writing
Ability to make sound decisions and demonstrate excellent judgment
Ability to provide excellent customer service both internally and externally
Self-motivated and goal-oriented; strong work ethic and the ability to demonstrate a high level of ethics, confidentiality, accountability, and professionalism
Reliable team member with the ability to work both autonomously and within a collaborative team; ability to be proactive and take initiative
Strong computer skills and the ability to use Microsoft Word, Excel, PowerPoint, and other computer programs to generate letters, spreadsheets, presentations, and reports; ability to navigate budget tracking software and Docusign; familiarity with purchasing policies, procedures, and regulations
Strong attention to detail and the ability to produce work that is accurate and complete
Ability to lift, drag, and push files, paper, and documents weighing up to 25 pounds is required

Additional Information

An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.

All offers of regular employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States, successful completion of a post-offer pre-employment physical, which may include a drug screen and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees. All new employees are required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment. Only degrees recognized by the U.S. Department of Education and accredited by the Council for Higher Education Accreditation will be accepted.

As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency (in accordance with Government Code

3100-3109). Before entering upon the duties of employment, all public employees, except those excluded by law, take and subscribe to an oath or affirmation set forth in the California

Constitution, declaring them to be Disaster Service Workers in time of need.

Compensation includes enrollment in California Public Employees’ Retirement System as a replacement for Social Security plus a competitive benefits package. All appointments are made at step 1 of the salary range unless otherwise authorized by the City Manager.

For more information and to apply online please visit www.santaclarita.gov.

The City of Santa Clarita is an Equal Opportunity Employer

The City of Santa Clarita offers CalPERS Retirement contributions as a replacement for Social Security plus a competitive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance.

01

Do you have a high school diploma or GED equivalent? (proof will be required prior to job offer.)

02

Do you have three years of experience performing administrative and technical support work? If so, please describe your experience.

03

Do you have experience updating and maintaining websites or online calendars? Include any platforms you have used.

04

Describe your related work experience in marketing, hospitality, and/or tourism.

05

What interests you most about this position?

Required Question

City of Santa Clarita

New Jobs

Project Technician