Company Description

Finwell® is a fee-only financial planning and wealth management company located in Nashville, TN devoted to helping people achieve their financial goals. The company offers unbiased fiduciary advice, including financial planning, wealth and investment management, and financial coaching. Finwell's highly experienced team includes a CERTIFIED FINANCIAL PLANNER™, MBA, and JD professionals. The core values of the firm are to put clients and their goals first, communicate often, provide actionable advice, and teach, not preach. Finwell is proud to have been founded by women, owned primarily by employees, and involved in pro-bono financial literacy for their communities.

Role Description

The client service and administration associate is responsible for the daily processes of the office located in Nashville, TN (Wedgewood-Houston neighborhood). This includes client relationship management, scheduling, and tasks requested by Finwell staff, administrative, professional assisting and some personal assisting. Must be familiar with and confident in Microsoft Excel, Powerpoint and using new software. Positive can-do attitude is a must. Ability to work alone or within a team environment. Willing and able to study and take & pass series 65 securities test after 90 days of contract employment. Ability to pay attention to details, do math, and remember key dates and deadlines. Effective communication, verbally and in writing. Ability to communicate about sensitive topics, get feedback and grow as a professional. Desire to consistently learn about the industry through hands-on experience, educational webinars, reading and industry events. This role can develop into a client advisor and/or client planner over time.

Dress-code is business casual or athleisure + blazer, occasionally business professional as needed

Tasks & Responsibilities

First 90 days- Contractor

Check mail
Check with advisors to see if meetings need to be moved
Email clients to confirm meetings for the day
Check Financial Plan status for completed data gathering, email the client with calendar link, clear completed tasks, and email clients to follow up when needed
Update Wealth Management client list as need and proactively reach out to get meetings scheduled
Pull birthdates from CRM monthly, have advisors sign birthday cards and mail them out 7-10 days before their birthday.
For Private clients, special gifts to be sent
Gather a list of items needed for the office from advisors, place orders etc.
Keep advisors on track to meet continuing education requirements
Maintain contact schedule with Private Wealth Clients, Affluent Clients and financial planning clients

Next 6 Months- Employee $20/hour

Pull reports from custodians
Upload new client information into systems: CRM, wealth management, panda doc, and mailchimp ++ others as needed. Maintain client information
Make copies of documents, upload and process
Review client profiles and check for proper documents: IPS, Advisory Agreements, Engagement Letters; Other. Add notes as reviews are completed
Check advisor emails, delete emails, reply to emails and remind advisors of pressing emails/action items/tasks and projects
Send monthly newsletters, created by the Finwell team
Help with new account opening using data gathering and technology to get client information and signatures. Upload documents to client CRM and portal
Conference calls with clients & Schwab to resolve client account issues
Open to new tasks as the business needs

Occasionally

Run errands: drop off mail, pick up items (FedEx, USPS), Trader Joes, move items from home to office and vice versa
Drop off or pick up from the airport
Event planning for client events
Travel to client presentations
Create client newsletter drafts
Participate in Finwell team building activities that may include: being active (hikes, walks, bike rides, runs), attending events (music industry events, happy hours, team activities, client events), charitable causes.
Open to new tasks as the business needs

After Licensing, with a Promotion if desired:

Manage a client book of business helping them identify, prioritize and plan for their financial goals- an Associate Wealth Advisor

Qualifications

Analytical, finance, and communication skills
Ability to provide excellent client services
Experience in sales and relationship management
Ability to understand and explain financial planning and investment strategies
Strong written and verbal communication skills
Excellent organizational, time, and project management skills
Series 65 securities licenses are desired upon hiring and required after 90 days of service
Bachelor's degree in business, finance, economics, or related field is desired but not required
Two years or more experience with customer service and personal finance are required

Contractor Period 90 days

20 hours/ week at $15/hour as a contractor.

Access to Finwell’s office gym, pool and events.

Part-time Employee period 6 months

20-30 hours/ week at $20/hour

401(k) with up to a 4% match and profit sharing

health, dental, vision and life insurance

Paid time off

Full-Time Employee once Promoted- must be licensed + confident in more advanced work

401(k) with up to a 4% match and profit sharing

health, dental, vision and life insurance

Annual Bonus target 10% of salary

Summer Fridays- get off at 3pm

Paid time off

Finwell®, Inc.

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Client Service & Admin Associate