Why Join JVS?

JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages. Grounded in core values of repairing the world and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and the chance for a good job. JVS develops training programs in close partnership with employers in high growth sectors, offering high quality jobs.

Building on decades of experience and success, JVS is a data-driven organization that takes a whole systems approach to addressing employment and economic equity. Through our direct service programs, employer engagement and policy change, JVS is working toward a future where everyone has access to quality education and training programs that lead to high quality employment and economic mobility.

The Role

The Monitoring, Evaluation, and Learning (MEL) Manager drives organizational learning and continuous improvement at JVS by implementing structured cycles of inquiry, analysis, and adaptation. This role focuses on translating data into actionable insights, facilitating learning processes with program teams, and building organizational capacity for evidence-based decision-making. The MEL Manager uses Plan-Do-Study-Act (PDSA) cycles and other improvement frameworks to help programs assess effectiveness, identify opportunities for enhancement, and document lessons learned. This position plays a critical role in supporting the learning goals of the organization and works closely with the Director of Evaluation and Impact, Manager of Data Systems and Analytics, Salesforce Administrator, Program Directors and other program staff to identify areas for improvement using data, train staff to use reports and dashboards to monitor performance, and build an internal culture of learning and continuous improvement.

Scope

Learning & Continuous Improvement

Together with the Director of Evaluation and Impact and the rest of the Evaluation and Impact Team, build an internal culture of learning and continuous improvement and create and update the learning agenda
Design and facilitate PDSA cycles and other continuous improvement processes with program teams
Together with program teams, review program outputs and outcomes, identify lessons learned, and generate improvement strategies
Support teams in developing program logic models, theories of change, evaluation frameworks, and data collection tools such as surveys
Document and disseminate lessons learned, promising practices, and success stories across the organization

Program Evaluation & Monitoring

Design evaluation plans for new programs and initiatives
Monitor program performance against goals and outcomes using dashboards and reports
Conduct qualitative and quantitative analyses to assess program effectiveness
Support frontline staff with insights on areas of success and improvement based on data review
Ensure accurate data collection for existing grants and contracts, and establish collection processes for new programs to measure outcomes for clients, employer partners, funders and other stakeholders
Together with program staff and the rest of the evaluation team, streamline data collection processes

Communication & Knowledge Sharing

Manage monthly evaluation newsletter and support internal communications regarding lessons learned from analyses and reports
Present evaluation findings and recommendations to various audiences
Translate complex data into clear, actionable insights for diverse audiences
Gather input from stakeholders to inform evaluation priorities and approaches
Support grant writing and reporting with program performance data and outcomes

Training & Capacity Building

Build the onboarding training system/process for new hires related to evaluation and data use
Develop training materials on data literacy, evaluation concepts, and continuous improvement
Train staff to use reports to monitor performance and make data-informed decisions
Provide support to program directors and managers in data reporting and interpretation
Build program staff capacity to interpret and use data for decision-making

Quality Assurance & Collaboration

Solicit feedback on potential trainings, improvements, and QA data/dashboards
Coordinate with the Manager of Data Systems and Analytics to ensure data collection systems meet evaluation needs
Work closely with program staff to ensure data quality and completeness
Maintain documentation of evaluation frameworks, data entry protocols, and learning processes
Manage service improvement activities to ensure the agency is effective and efficient in pursuing and achieving its mission, strategy and goals, and is compliant with all internal and external stakeholder expectations and requirement

Stakeholder Engagement

Collaborate with the Director of Evaluation and Impact, Manager of Data Systems and Analytics, Chief Program Officer, Program Directors, program staff, and Salesforce Administrator
Support centralized data collection and reporting processes across the organization

Qualifications

Minimum Qualifications:

3+ years of experience in program evaluation, monitoring and evaluation, or continuous improvement roles
Demonstrated experience with qualitative and quantitative research methods
Demonstrated knowledge of evaluation frameworks, methodologies, and best practices
Experience facilitating PDSA cycles, quality improvement initiatives, or other learning processes
Demonstrated proficiency in Salesforce, PowerBI, Tableau, or other similar systems
Experience generating meaningful reports and analyzing program data
Ability to translate complex data and evaluation findings into clear insights for diverse audiences
Strong communication and presentation skills
Experience training and building capacity among staff
Excellent interpersonal skills and ability to work collaboratively across teams
Strong organizational skills with ability to manage multiple priorities

Preferred Qualifications:

Graduate degree in evaluation, public health, social work, or related field
Experience in nonprofit, workforce development, or human services settings
Advanced knowledge of Salesforce reporting and dashboards
Understanding of equity-centered evaluation approaches
Experience with participatory evaluation

What We Offer

Annual Salary: $93,000 - $103,000
100% covered medical and dental plans for the employee
Accrued sixteen (16) days of Vacation + accrued ten (10) days of Paid Sick Leave
Paid federal and Jewish holidays
3% 403(b) retirement contribution match and 3% non-elective contribution
Healthcare and Dependent Care FSA
Pet Insurance Discounts
Employee Assistance Program
Professional development opportunities and $500 Work-From-Home stipend
The expectation for this role is to work in our San Francisco office and/or worksites on a hybrid work schedule; JVS does not provide relocation packages
4 Day Work Week

As an Equal Opportunity Employer, JVS is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. We welcome diverse applicants. Please let us know if you need accommodations or auxiliary aids for the interview process.

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Monitoring, Evaluation, and Learning (MEL) Manager