Brief Description

ESSENTIAL FUNCTIONS

1. Post Production Data Processing

Obtain, examine, and prepare client data for Intake.
Conduct batch-level and document-level quality control reviews.
Validate metadata accuracy and indexing fields.
Verify document completeness, orientation, legibility, and clarity.
Correct skew, cropping, rotation, and image enhancement issues.
Reprocess failed batches and resolve exception queues.
Monitor file naming conventions and export structures.
Track production metrics and identify recurring error trends.
Assist department Manager and Director in troubleshooting and resolving any client issues with delivered or hosted data.
Support workflow optimization and continuous improvement efforts.
Processing Expectations
Maintain 98-99% accuracy in completed work.
Meet all established post production batch targets.
Perform all duties in a timely manner.
Support department Service Level Agreements (SLA) requirements relating to contracts.
Contribute to continuous workflow improvements.
Data Imaging Support
Prepare sensitive documents for scanning.
Reconstruct files in an organized and precise manner.
Verify imaged or scanned documents meet the requirements outlined in that contract.
Process all files with the highest level of confidentiality.
Follow secure document handling procedures and maintain compliance standards.
Document Imaging Expectations
Maintain 98-99% accuracy in completed work.
Perform all document imaging work as outlined per each contract, with appropriate attention to detail.
Perform all duties in a timely manner.
Contribute to continuous workflow improvements.
Other Expectations
Regular and consistent attendance, such that the workflow process is not stopped for operations or others dependent on this role’s presence and performance.
Participate in required meetings to discuss announcements, team and role-related items, and performance.
Communicate effectively with supervisors and coworkers regarding job tasks.
Maintain appropriate conversations surrounding contracted work with the highest standard of confidentiality per the contract and Relay policies.
Keep Supervisor informed of all issues related to the contract, production, or workflow maintenance, or other related work issues.
Other duties as assigned that may be supportive for the overall team while not explicit or consistent job duties outlined for this role.

Minimum Qualifications

Minimum seven ( 7) years of experience in document imaging, records management, or data processing.
Experience with document capture software (ImageTrust, Kofax, PSIGen, Ready Suite, or similar)
Strong attention to detail and accuracy.
Ability to work in a fast-paced, high volume production environment.
Proficient with Microsoft Office suite, particularly Excel.
Ability to work independently with minimal supervision.
Ability to work collaboratively and efficiently to complete time-sensitive tasks or deliverables.

Preferred Qualifications

Ten(10 ) or more years in post-production or batch data management, or similar.
Bilingual or multilingual preferred (particularly Spanish or ASL).
Experience creating or pulling reports related to post production.
Experience with collaborative problem solving.
Five (5) or more years of MS Office suite experience, including Teams, Outlook, Excel, and SharePoint.

Knowledge, Skills, And Abilities

Knowledge of data imaging generally at an intermediate level.
Skilled in technical aspects of data imaging and related reporting.
Knowledge of data scope and technicalities related to software and archiving.
Skilled in balancing multiple tasks or projects within timeline expectations.
Skilled in written and verbal communication.
Skilled in technical communication and expressing technical concepts in plain language.
Ability to prioritize tasks and manage multiple deadlines.
Skilled in organization and task management.
Ability to reliably and consistently attend work during scheduled hours.
Ability to work in a fast-paced, high volume production environment.

SCOPE & ACCOUNTABILITY

Performs duties independently.

SUPERVISORY RESPONSIBILITY

Ability to work with moderate supervision and some independent decision making.
No supervisory or related duties.

WORK ENVIRONMENT & PHYSICAL DEMANDS

Office atmosphere
Sitting for extended periods of time
Using a variety of office equipment
Moderate noise level

Requirements

Qualifications and Experience:

At least three years of experience with office terminology and practices
Experience providing direction to others and readiness to lead a team
Experience with document imaging and Image Trust scanning software is a plus
Microsoft Office 365 and attention to detail is required
Ability to multi-task and maintain a clean, organized workspace
Clean background check required
CJIS clearance required
Ability to pass criminal background check and/or fingerprinting as appropriate at any time during employment
Excellent verbal and written communication skills
Ability to work with a wide variety of people
Quality customer service with good interpersonal skills
Ability to maintain confidentiality
Ability to work independently
Actively demonstrate Relay Resources’ How We Work Together commitments:

Summary

More about us

We’re a nonprofit organization based in Portland, OR, employing more than 700 people in the Pacific Northwest. Our variety of services includes janitorial, landscaping, document services, and supply chain solutions, as well as managing affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees and affordable homes to our residents.

Equal Opportunity

Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to cultivating a people-first inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.

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Document Post Production Technician