Brief Description
ESSENTIAL FUNCTIONS
1. Post Production Data Processing
- Obtain, examine, and prepare client data for Intake.
- Conduct batch-level and document-level quality control reviews.
- Validate metadata accuracy and indexing fields.
- Verify document completeness, orientation, legibility, and clarity.
- Correct skew, cropping, rotation, and image enhancement issues.
- Reprocess failed batches and resolve exception queues.
- Monitor file naming conventions and export structures.
- Track production metrics and identify recurring error trends.
- Assist department Manager and Director in troubleshooting and resolving any client issues with delivered or hosted data.
- Support workflow optimization and continuous improvement efforts.
- Processing Expectations
- Maintain 98-99% accuracy in completed work.
- Meet all established post production batch targets.
- Perform all duties in a timely manner.
- Support department Service Level Agreements (SLA) requirements relating to contracts.
- Contribute to continuous workflow improvements.
- Data Imaging Support
- Prepare sensitive documents for scanning.
- Reconstruct files in an organized and precise manner.
- Verify imaged or scanned documents meet the requirements outlined in that contract.
- Process all files with the highest level of confidentiality.
- Follow secure document handling procedures and maintain compliance standards.
- Document Imaging Expectations
- Maintain 98-99% accuracy in completed work.
- Perform all document imaging work as outlined per each contract, with appropriate attention to detail.
- Perform all duties in a timely manner.
- Contribute to continuous workflow improvements.
- Other Expectations
- Regular and consistent attendance, such that the workflow process is not stopped for operations or others dependent on this role’s presence and performance.
- Participate in required meetings to discuss announcements, team and role-related items, and performance.
- Communicate effectively with supervisors and coworkers regarding job tasks.
- Maintain appropriate conversations surrounding contracted work with the highest standard of confidentiality per the contract and Relay policies.
- Keep Supervisor informed of all issues related to the contract, production, or workflow maintenance, or other related work issues.
- Other duties as assigned that may be supportive for the overall team while not explicit or consistent job duties outlined for this role.
Minimum Qualifications
- Minimum seven ( 7) years of experience in document imaging, records management, or data processing.
- Experience with document capture software (ImageTrust, Kofax, PSIGen, Ready Suite, or similar)
- Strong attention to detail and accuracy.
- Ability to work in a fast-paced, high volume production environment.
- Proficient with Microsoft Office suite, particularly Excel.
- Ability to work independently with minimal supervision.
- Ability to work collaboratively and efficiently to complete time-sensitive tasks or deliverables.
Preferred Qualifications
- Ten(10 ) or more years in post-production or batch data management, or similar.
- Bilingual or multilingual preferred (particularly Spanish or ASL).
- Experience creating or pulling reports related to post production.
- Experience with collaborative problem solving.
- Five (5) or more years of MS Office suite experience, including Teams, Outlook, Excel, and SharePoint.
Knowledge, Skills, And Abilities
- Knowledge of data imaging generally at an intermediate level.
- Skilled in technical aspects of data imaging and related reporting.
- Knowledge of data scope and technicalities related to software and archiving.
- Skilled in balancing multiple tasks or projects within timeline expectations.
- Skilled in written and verbal communication.
- Skilled in technical communication and expressing technical concepts in plain language.
- Ability to prioritize tasks and manage multiple deadlines.
- Skilled in organization and task management.
- Ability to reliably and consistently attend work during scheduled hours.
- Ability to work in a fast-paced, high volume production environment.
SCOPE & ACCOUNTABILITY
Performs duties independently.
SUPERVISORY RESPONSIBILITY
- Ability to work with moderate supervision and some independent decision making.
- No supervisory or related duties.
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Office atmosphere
- Sitting for extended periods of time
- Using a variety of office equipment
- Moderate noise level
Requirements
Qualifications and Experience:
- At least three years of experience with office terminology and practices
- Experience providing direction to others and readiness to lead a team
- Experience with document imaging and Image Trust scanning software is a plus
- Microsoft Office 365 and attention to detail is required
- Ability to multi-task and maintain a clean, organized workspace
- Clean background check required
- CJIS clearance required
- Ability to pass criminal background check and/or fingerprinting as appropriate at any time during employment
- Excellent verbal and written communication skills
- Ability to work with a wide variety of people
- Quality customer service with good interpersonal skills
- Ability to maintain confidentiality
- Ability to work independently
- Actively demonstrate Relay Resources’ How We Work Together commitments:
Summary
More about us
We’re a nonprofit organization based in Portland, OR, employing more than 700 people in the Pacific Northwest. Our variety of services includes janitorial, landscaping, document services, and supply chain solutions, as well as managing affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees and affordable homes to our residents.
Equal Opportunity
Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to cultivating a people-first inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.
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