The Volunteer Coordinator is responsible for supporting and coordinating signature Volunteer programs and activities to support the mission of Ronald McDonald House New York. The Volunteer Coordinator works with individual volunteers as well as corporate and community groups in coordination with the needs and operations of the House.

The pay for this position is $27 per hour. The schedule for this role will be Tuesday through Saturday 11 AM – 7 PM.

Role/Responsibilities

Essential Functions:

Coordinate, supervise and execute activities for signature Volunteers’ Programs
Provide operational support for the Meal Program including overseeing and coordinating serving meals to families, picking up donations, inventorying, and putting away donations
Provide hands-on and visible support to volunteers; execute daily tours and provide direction to volunteer individuals and groups including corporate and community partners
Coordinate and collaborate with internal teams to understand and determine the current and changing needs of the organization; prepare projects for volunteer groups
Provide timely communication to the volunteer team and other internal stakeholders as needed related programs and key projects
Create monthly volunteer newsletter
Lead virtual E-card sessions
Coordinate and Manage Youth Advisory Council- Group of High School Volunteers and fundraisers
Support recognition strategies for groups supporting the House; ranging from sending daily Thank You emails to supporting major events (e.g. Volunteer Recognition Awards dinner)
Assist with annual volunteer fundraising events and other organization-related events

Responsibilities

Manage and execute signature programs for the Volunteer Department (i.e. Days of Service, Meal Program, Donation Pick up and Delivery)
Develop and facilitate needed activities and projects for volunteers to complete in coordination with the needs of the operations of the House; provide direction and instructions, ensure necessary supplies are ready and available, provide timely and clear communication with multiple teams
Welcome new and returning volunteer groups to the House; lead tours, encourage and thank them, keep them connected to the mission through knowledge sharing on impact
Assist with the planning and execution of Volunteer orientations and training days
Help identify and highlight stories about our volunteers for organization related communications (e.g. Around the House, Volunteer Times Newsletter)
Support administrative needs for the team including letter writing, database updates, maintaining files, assisting with reports, tracking meals and volunteer and family engagement
Create flyers as needed to advertise volunteer programs
Assist with hosting virtual volunteer events (corporate and individual)
Serve as a resource and support as you work to integrate all volunteer programs into the overall life of the organization
Serve as a resource for families, guests, staff, volunteers, donors and other community members

Qualifications & Competencies

Bachelors’ Degree or High School Diploma/GED with four years directly relevant experience
Minimum of 2 years of related experience in customer services, sales, project management; experience working with volunteers preferred
Positive and respectful interpersonal skills; ability to remain professional yet compassionate when interacting with families in crisis
Hospitable demeanor when interacting with peers, guests, donors, volunteers and community at-large
Strong written and verbal communication skills
Experience Microsoft Office (Excel/Word/PowerPoint); experience database software / data management a plus
Demonstrated organizational and administrative skills, including managing multiple deadlines, projects or events
Ability to work independently, make decisions, problem solve, and adhere to priorities with while working in a fast-paced, multi-tasking environment
Demonstrated ability to effectively listen, evaluate and react to key members, stakeholders, providers and internal/external clients
Ability to collaborate and participate as a flexible, responsive team member
Ability to work some nights, weekends and holidays for events
Bi-lingual a plus

Additional

Equal Employment Opportunity

Ronald McDonald House New York believes that all employees are entitled to Equal Employment Opportunity. We do not discriminate against employees or applicants for employment because of race, color, creed, religion, sex, gender, age, marital status, national origin, sexual orientation, disability, veterans, citizenship status, or any other legally protected characteristic while meeting the mental and physical requirements for the job.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work for this job is performed mostly in office settings. Some outdoor work is required.
This is largely a sedentary role; some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
This position may require standing or walking for extensive periods of time for major events.

Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The office for this job is located in the same facility where RMH-NY provides temporary accommodations to pediatric patients and their families while the patients are undergoing active medical treatment at area hospitals. For some RMH-NY guests, medical treatment may include radiation therapy. While radiation therapy is never administered at RMH-NY, there is the potential for some radioactive material to be present in guests who have undergone radiation therapy. Based on radiation measurements performed throughout RMH-NY, it is not expected that individuals working at RMH will receive radiation doses that would exceed the general public limit (100 millirem per year).
The noise level in the work environment is moderate to loud. Noise levels often increase with families and children who have temporary residence in the building as well as guests and musical performers for special events.
Some weekends and evening hours may be necessary for this job.

Travel

Some local/day travel will be necessary for the role.
Some domestic travel may be required with overnight stays.

Other

This job description is an overview or major duties, activities and responsibilities required for the role.
This description is not intended to be a complete listing of all tasks required for the role.
Responsibilities will change with the needs of the organization.

Ronald McDonald House New York

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Volunteer Coordinator