Senior Product Operations Analyst

Contract (with potential to convert to full-time)

Must be located in Eastern or Central time zones

Work from home, office, or hybrid available depending on location

SMART IT People is seeking a highly skilled and motivated Senior Product Operations Analyst to join our client's team. This position will focus on product catalog work and building out that process for the first 6-8 months. The role will also be responsible for driving operational excellence within the product management organization, ensuring seamless processes and cross-functional collaboration to support product launches, lifecycle management, and management of our evolving product catalog.

Requirements

Coachable, with strong data and analytical skills, familiarity with data tools, and demonstrated ability to develop, own, and manage data-related processes, data quality, and integrity.
Experience managing programs and/or projects
Ability to independently make and support decisions
Advanced skills in Windows, MS Excel, MS PowerPoint, MS Visio
Ability to facilitate and champion communication between organizations
Ability to communicate effectively in speech and writing
Ability to effectively present material in large group settings
Ability to prioritize and organize effectively
Exceptionally detail‑oriented, with a strong sensitivity to inconsistencies and deviations
Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines
Entrepreneurial: Thrives in a fast-paced, changing environment and is excited by the chance to play a large and strategic role
Innovative and forward thinking

Preferred Experience

Experience Managing Partner relationships
Experience in the cloud, hosting, MSP, and / or telecom industry
Experience managing product catalogs or related data assets, with attention to detail and a proactive approach to quality assurance
Bachelor’s degree in Business, Operations, Analytics, or related field;
5+ years of experience in product operations, business analytics, or a related role

Job description:

• Deliver a trusted product catalog as a business system of record by improving

catalog accuracy, standardization, and operational controls.

• Increase quoting and pricing consistency through normalized SKUs, repeatable

configuration patterns, and governed quoting system/configurator setup.

• Improve product lifecycle execution by strengthening PDP governance, driving end-

of-life readiness, and ensuring changes are implemented cleanly across catalog and

quoting.

• Enable Sales and partners with clear, current product information via

communications and enablement assets (Product Pulse, Master Services Guide,

Availability Guide) and partner contact stewardship.

• Create a closed-loop feedback mechanism that captures field and partner feedback,

translates it into actionable operational changes, and tracks outcomes.

• Establish KPI ownership and executive-ready reporting for catalog accuracy, end-of-

life compliance, sales enablement satisfaction, and product development

velocity/output.

• Strengthen partner program governance by supporting managed services partners

with program requirements, scorecards, compliance tracking, and performance

reporting.

Responsibilities

Own and continuously improve the product catalog across commercial pricing models, SKU structures, and product metadata; ensure accuracy, completeness, and timeliness.
Maintain catalog lifecycle hygiene (SKU normalization, attribute standards, naming conventions, and change control) to enable consistent quoting, reporting, and

downstream integrations.

Configure and govern quoting/catalog systems, including quoting system configuration, guided selling configurators, and configuration patterns aligned to

standardized pricing logic.

Run catalog quality controls by monitoring data integrity, resolving discrepancies, implementing preventive controls, and driving compliance to catalog standards.
Ensure integrity and alignment of product data across systems
Partner cross-functionally (Product, Sales, Finance, Engineering, and Operations) to execute catalog expansions, launches, and updates with minimal rework.
Analyze and optimize product operations workflows, identifying opportunities for efficiency and improvement.
Partner with product managers, engineering, and business stakeholders to streamline launch processes and manage end-to-end product lifecycle activities

(including end-of-life execution).

Develop and maintain performance dashboards, KPIs, and reporting to track product metrics, inform decisions, and drive measurable improvements. (including catalog accuracy, end-of-life compliance, and sales enablement satisfaction).
Drive process documentation, standardization, and adoption of best practices across teams (including PDP governance, innovation/research intake, and product feedback loops).
Facilitate communication and enablement assets such as Product Pulse newsletter support, Master Services Guide revisions, Availability Guide maintenance, and partner contact list stewardship.
Manage Managed Services Partners and govern performance within partner programs (program requirements, tiers/status, scorecards, compliance, and executive reporting).

SMART IT People

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