Forest Glen Golf & Country Club, a premier private bundled community in Naples, Florida, is seeking a dedicated and personable Membership Relations Coordinator to join our team. This full-time, on-site position plays a key role in enhancing the member’s experience through excellent communication, coordination, and support across departments.
Job Summary
Forest Glen Golf & Country Club is seeking a dynamic and detail-oriented Membership Relations Coordinator to support member communications, digital systems, and daily administrative functions. This full-time, on-site position plays a pivotal role in ensuring a welcoming, consistent, and high-quality experience for members, guests, and staff.
As a key liaison among members, internal teams, and external partners, the Membership Relations Coordinator manages communication platforms, supports club digital tools, and assists with real estate, rental services, and event coordination. The ideal candidate is organized, tech-savvy, and thrives in a collaborative, member-focused environment.
Key Responsibilities
1. System Administration & Data Management
Serves as the administrative point of contact for key club systems, including Jonas Club Management, Jonas Activity Management, Clubster, and DwellingLive (Frontsteps). Maintains accurate records, keeps systems updated, and utilizes platforms to effectively communicate with members.
2. Member Support & Communication
Responds to member inquiries, assists with reservations, and resolves a range of issues—including technical support for the club’s mobile app and website—via email, phone, and in person. Maintains professional interactions with members, staff, vendors, real estate agents, and guests.
3. Website, App & Newsletter Oversight
Manages the club’s website, mobile app, and weekly digital newsletter. Ensures content is current, accurate, and effectively communicates club news, updates, and events.
4. Real Estate Coordination
Creates and manages real estate listings on the club’s website and coordinates weekly open house updates. Acts as the primary liaison for real estate agents, assisting with club rules, signage, scheduling, and member property tours as needed.
5. Rental Program Management
Oversees all aspects of the club’s rental process. Processes rental applications, verifies listing information, coordinates check-ins, and partners with accounting to ensure timely payments and account compliance.
6. Communication Materials & Design
Develops various informational and promotional materials, including forms, flyers, calendars, and signage. Coordinates with vendors on the production of printed items such as business cards and branded collateral.
7. Cross-Department Collaboration
Works closely with department heads to align communications, schedules, and promotional content across club departments and member-facing platforms.
8. Event Support
Assists in planning and executing member events. Duties include distributing promotional materials, tracking RSVPs, preparing signage, and providing on-site event support.
9. Security & Access Coordination
Provides the gatehouse and security team with rental and guest documentation. Ensures timely and accurate access information for all parties.
10. Technical Support Liaison
Helps members navigate club systems and tools, troubleshoots login and reservation issues, and coordinates with technical support when necessary.
11. Brand Consistency
Maintains consistent branding across all member-facing communications, ensuring visual and messaging alignment with club standards.
12. Content Archiving
Archives newsletters, flyers, and club communications for internal reference and historical tracking.
13. Administrative Support
Provides administrative assistance on special projects for the General Manager and Assistant General Manager as needed.
Qualifications & Experience
- Minimum of 3 years of experience in hospitality, private clubs, customer service, or an administrative support role.
- Bachelor’s degree in Communications, Marketing, Hospitality, or a related field preferred.
- Exceptional verbal and written communication skills with a professional, friendly, and service-oriented demeanor.
- Strong organizational skills and attention to detail; able to manage multiple tasks, timelines, and priorities effectively.
- Experience working directly with members, guests, and outside vendors in a high-touch, service-driven environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Publisher); basic graphic design skills are a plus.
- Familiarity with Jonas Club Software, Clubster, Chelsea Tee Time, DwellingLive (Frontsteps), or similar club technology platforms is preferred.
- Comfortable navigating and managing websites, mobile apps, and digital communication platforms.
- Demonstrated ability to work both independently and collaboratively across departments.
- Must maintain confidentiality and exercise sound judgment in handling sensitive member and club information.
- Flexibility to occasionally support after-hours or weekend events, as needed.
Compensation & Benefits
This is a full-time, hourly position at $30.00 per hour. Position works Monday – Friday, and hours can be expected from 8:30am – 5:00pm.
Full employee health benefits, with 100% coverage for employee only after 60 days. 401k match after 6 month waiting period. Paid time off in accordance with our employee handbook.
How to Apply
Please email a detailed cover letter & resume to Michael Kalil, Assistant General Manager & Director of Golf at asstgm@forestglengcc.com. Applications are due by June 8th.
