ABOUT US:
Entreprenista is a leading media company and home to the Entreprenista League, our vibrant membership community designed to support and empower women founders and leaders. From strategic partnerships with best in class business solutions to thoughtfully curated networking and educational events that spark meaningful business connections, Entreprenista is the go-to resource for women looking to grow and scale their businesses with purpose.
Role Description
We’re looking for a Community Manager (The Entreprenista League) to join our smart, savvy, smart, savvy, fast moving women-led company as a member of our growing team. We have our finger on the pulse on what women business owners and leaders need. We’re looking for a passionate performer — with past experience growing an engaged community of women. The ideal candidate will have excellent communication and presentation skills, experience leading virtual zoom events and a desire to work in a fast paced environment and industry. This role will be responsible for the long-term sustainability and scalability of the Entreprenista League community. We’re looking for a friendly, goal-oriented problem solver with a history of success in content creation and management, who will work with our Director of Membership & Community on the acquisition, nurturing, and retention of our amazing Entreprenista League members.
The ideal candidate is an exceptional communicator – both written and verbal – and understands omnichannel approaches to customizing a seamless experience catering to a community of women entrepreneurs.
We are looking for a customer-centric individual who enjoys hosting events and interacting with others naturally in a professional way. The Community Manager is hands-on and a stellar project manager.
They will report to the Membership Operations Director. This role is an opportunity to work in a fast-paced, entrepreneurial environment where there is no shortage of projects to own or game-changing ideas to recommend.
The Community Manager plays an essential role in member success, retention, and growth. Their top priority is to ensure each member of the community is maximizing their benefits, attending local meetup events and our annual founders weekend retreat, realizing value, and becoming brand advocates as a result. In addition to maintaining the health of the community and discovering untapped potential within the existing customer base, the Community Manager will assist in member acquisition initiatives to grow our thriving network.This would include hosting local in person meet up events which may be in the evening or on the weekends.
Requirements
- - 3 or more years of experience in community building, community growth management, customer service, customer success, marketing and/or communications
- - Ideally past experience includes sales, marketing, communications, and/or copywriting responsibilities; must be adept at forming a narrative and compelling call to actions
- - Natural people person and entertainer who is extremely comfortable on camera and leading virtual events with small and large groups
- - Passion for building relationships and providing an amazing customer experience
- - Track record of highly-professional customer service in a fast-paced, dynamic environment
- - Above-average copywriting capabilities – sharp grammatical and formatting skills, ability to adapt to the Entreprenista brand voice, ability to be concise and compelling
- - Self-motivated, high sense of urgency, proactive team player with a bias for action, even when details are still evolving – able to define and execute projects independently
- Incredible communicator and presentation skills, comfortable presenting over zoom
- - Process and data-oriented individual who can easily identify inefficiencies in processes and provide enhancements and/or new and more intuitive solutions
- - A digital native and fast learner on platforms such as Gsuite, Hubspot, Canva, Zoom, Circle, Stripe, Chat GPT, Clickup, et al
- - Experience working with CRM / CMS platforms is a plus
Responsibilities
Member Success and Retention:
- Be the primary advocate and voice of The Entreprenista League members ensuring that they receive maximum value from their investment and are fully leveraging the benefits of being in the Entreprenista League
- Regularly engage with members to understand what drives and motivates them, and what would best help them achieve their goals and life intentions. Support them through radically intentional communication, offering tailored recommendations for their needs
- Check in with all members periodically to ensure they are using their membership well and make suggestions on ways to use the platform or leverage additional offerings
- Contribute to our weekly newsletters and other communications campaigns, helping to keep members informed on what is happening inside the community
- Maintain a strong working knowledge of Entreprenista membership features, products, services, and offerings and work hand-in-hand with Member Success Advisors (sales team) to educate members on new ways we can support them and to increase customer lifetime value for the company
Content Creation & Management
- Spearhead management of our community content calendar, including everything we post and communicate to members via our private community platform, member newsletter, and private member’s only instagram channel (conversation starters, announcements, educational content, etc.)
- Collaborate with marketing and creative on written, graphic, and video content that educates, informs, retains, and engages current and prospective members
- Manage DMs, stories, and overall engagement on our member’s only Instagram account
- Work cross-functionally on co-marketing partnerships with our Integrated Marketing Manager
Customer Service:
- Ensure prompt response to membership questions at the highest customer service level
- Answer assigned tickets in Hubspot Service Hub in a timely manner in accordance with set SLAs
- Work closely with the Membership Operations Director and the Member Support Coordinator to provide input into new solutions for members. Identify opportunities for process and product improvements to enhance the member experience and ensure retention
- Maintaining back-end system profiles in Klaviyo, Stripe, Circle, et al
- Stay on top of new features put out by Circle (our member platform) that can enhance or streamline our member experience
- While this role is primarily focused on post-sale retention, the Community Manager must be comfortable speaking to, promoting, and selling our core membership and various membership enhancements, especially at our local meet up events
Virtual Event Planning + Management:
- Assist in the end-to-end planning, coordinating, promotion, and hosting of engaging virtual programming, including networking sessions, orientations, office hours, educational and partner events, et al
- Drive registrants and engagement at each event, including inviting relevant members to specific events of relevance to them
- Remotely manage our local meetup program, including the end-to-end planning, coordination, and promotion of regional, in-person get togethers all across the U.S. and Canada
WHY YOU SHOULD WORK WITH US:
- Women-owned and led business
- Opportunity for educational advancement through our virtual events with experts
- Mentorship opportunities
- Exposure to incredible entrepreneurs and leaders
- Growth opportunities and ability to learn every aspect of the business
- Virtual Office - Work from home
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