ABOUT THE OPPORTUNITY
FM Tennis manages the racquet sports program at Newport Bay Club, a premier private residential community in Boca Raton. We’re looking for a sharp, organized, and personable Racquet Sports & Pro Shop Coordinator to be the face of our Pro Shop and the operational backbone of a busy tennis and pickleball facility.
This is primarily a weekday morning role (7:30 AM – 12:30 PM), with the opportunity for additional evening and weekend hours for those who want them. It’s a great fit for someone who is detail-oriented, loves an active club environment, and takes pride in delivering a genuinely warm member experience every single day.
WHAT YOU’LL DO
• Open and manage the Pro Shop each morning — court inspections, facility walkthrough, and ensuring everything is ready before the first players arrive.
• Manage court reservations and daily schedules through our PlayByPoint platform — keeping it accurate, current, and clean.
• Greet members and guests, collect guest fees, handle payments, and answer questions with a consistently positive, professional attitude.
• Coordinate with coaching staff on daily schedules, match days, and visiting team logistics.
• Monitor courts throughout the shift and ensure all players are properly registered.
• Support social media, event promotion, and newsletter communications — helping spread the word about clinics, socials, and programs to keep our community engaged.
• Handle merchandise, stringing orders, and Pro Shop inventory.
• Keep detailed daily logs and communicate issues to the Director promptly.
WHAT WE’RE LOOKING FOR
• Organized and reliable — you follow a checklist, you notice what’s off, and you handle it without being told twice.
• Warm and member-focused — you know regulars by name and make everyone feel welcome.
• Comfortable with technology — PlayByPoint, email, basic social media; you don’t need to be a tech wizard but you can’t be afraid of a screen.
• Interest in or knowledge of tennis and/or pickleball is a real plus — you don’t need to be a player but you need to care about the sport and the community around it.
• Some experience in a club, hospitality, fitness, or customer-facing environment preferred.
• Strong written communication skills — helpful for newsletters, social posts, and member-facing updates.
• High school diploma required; any additional education or relevant experience welcome.
