Please note: We are looking to hire someone available to work weekends, for a total of 5 consecutive days a week, 40 hours. The schedule will include Saturday and Sunday as work days. We are open to either Wednesday–Sunday or Thursday–Monday.
LOCATION & RESIDENCY REQUIREMENTS: While this is a remote role, our team is anchored in North Carolina, where we gather in person quarterly.
- Primary Preference: Residents of North Carolina.
- Also Accepting: Candidates currently residing in SC, VA, GA, TN, FL, or WV.
Written Word Media has an immediate need for a Full-Time Operations Specialist to join our team! If you are interested in online operations, email marketing, paid advertising, and books or media, this job is for you. This is a perfect opportunity to gain valuable experience in startup operations, email marketing, and customer support. Training is provided for all candidates.
This is a high-attention, deadline-driven operations role. We are seeking someone who is energized by routine precision, takes pride in an error-free track record, and can work autonomously and independently.
Here’s what you will doExecute daily email production- Own end-to-end creation and deployment of daily deal emails across all Written Word Media brands.
- Edit book descriptions, verify links, and format each email to meet brand standards before every send.
- Follow production checklists with zero shortcuts — on-time and error-free is the non-negotiable standard.
- Identify and resolve issues before they impact deployment.
Manage ad inventory and order processing- Process and fulfill advertising orders through our internal operations/management system.
- Maintain accurate records by reviewing/editing book data and reconciling orders.
- Flag discrepancies or system issues and escalate appropriately.
Support paid social advertising operations- Process new paid social campaign orders as they come in from authors and publishers.
- Create ad creative for campaigns running on Meta (Facebook/Instagram) and Amazon.
- Set up and launch ads across Meta and Amazon Ads platforms following established workflows.
- Pull and report on key campaign metrics.
Handle customer support- Respond to inbound author inquiries and support tickets via email with professionalism and clarity.
- Communicate campaign details, status updates, and any issues to authors in a timely, helpful manner.
- Maintain quality and tone consistent with Written Word Media’s standard of author care.
The perfect candidateIs a self-starter who works independentlyYou don’t need someone checking in on you to stay on task. You own your day, hit your deadlines, and solve problems without waiting to be told what to do.
Has an extremely high attention to detailYou catch the typo others miss. You follow checklists not because you’re told to, but because you understand why they exist. You have a track record of low error rates in high-volume environments.
Thrives in deadline-driven environmentsProduction schedules aren’t suggestions to you. You plan your work to meet hard deadlines and don’t let tasks slip because it got busy or something came up.
Is comfortable with technology and troubleshootingYou’re confident working across multiple platforms and tools. When something behaves unexpectedly, you troubleshoot methodically before escalating.
Communicates clearly and professionallyWhether you’re writing to an author or flagging an issue internally, your communication is direct, accurate, and timely. You understand that in a production environment, vague or slow communication creates problems.
This role is probably not for you if…- You find repetitive, precision-based workflows draining rather than satisfying.
- You need frequent check-ins or guidance to stay on track.
- You’ve never worked in a role with recurring, measurable output and hard daily deadlines.
- Working weekends as a permanent part of your schedule doesn’t work for your lifestyle.
QualificationsRequired- Demonstrated ability to execute a recurring, deadline-driven workflow with high accuracy and minimal oversight.
- Strong written communication skills and professional email etiquette.
- Comfort with web-based tools, software platforms, testing, and troubleshooting.
- Highly organized and detail-oriented, with a track record of low error rates.
- Availability to work a consecutive five-day schedule that includes both Saturday and Sunday (Wed–Sun or Thu–Mon).
Strongly preferred- Prior customer service or author relations experience.
- Experience with email marketing platforms or digital publishing tools.
- Familiarity with WordPress, content management systems, or ad inventory tools.
- Love of books and reading.
Company perks- Startup environment with direct access to founders and company leadership.
- Fully remote position (preference to candidates based in North Carolina).
- Comprehensive health, vision, dental, and insurance benefits.
- 401k and profit sharing: automatic 3% company contribution, plus an annual discretionary profit share.
- Free books to support your reading habit, with purchases benefiting indie bookstores.
About Written Word MediaAt Written Word Media, books are a force for good. Our mission is to empower authors and publishers to reach their audience and help readers find their next great book. We operate multiple media brands that cater to over one million readers. Written Word Media has served over 30,000 authors, many of whom are independent. We pride ourselves on providing outstanding customer service and effective products and services. We are a company that values courage, focused effort, creativity, and quality.
This is a full-time position requiring the candidate to work remotely five consecutive days per week, including Saturday and Sunday. We are open to either a Wednesday–Sunday or Thursday–Monday schedule. Our standard hours are 8am-4pm.
