At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
This role is responsible for the development and implementation of email marketing programs and strategies to support business line goals. This includes email campaign strategy, audience segmentation, content optimization, testing, and performance analysis. Delivers measurable, customer-centric email programs to maximize customer growth, retention, engagement, and overall business outcomes. Evaluates and measures campaign results to optimize performance and investment.
Works closely with Email Campaign Managers, Product Marketers, agencies, and cross-functional teams to develop and execute email communications that are branded, compliant, and aligned with business objectives. Collaborate with internal partners to ensure all email marketing programs are conducted in accordance with applicable laws, regulations, and bank policies.
Facilitates ongoing strategy discussions with business stakeholders to identify opportunities for continuous improvement across email communications. Provides consultation on campaign strategy, develops and evaluates test plans, analyzes campaign performance, and delivers actionable recommendations to achieve business line goals and improve customer experience.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results
Preferred Qualifications
- 3-5 years of experience in email marketing, lifecycle marketing, or customer communications strategy.
- Strong organizational, interpersonal and team building skills
- Experience developing and executing email marketing strategies that drive customer engagement and business outcomes.
- Strong understanding of email best practices, including deliverability, content optimization, segmentation, personalization, and customer journey design.
- Experience designing A/B and multivariate tests, evaluating results, and translating insights into actionable recommendations.
- Proven ability to analyze campaign performance data and communicate findings to both technical and non-technical stakeholders.
- Experience partnering with multiple business lines and influencing stakeholders through strategic consultation and recommendations.
- Strong knowledge of email accessibility standards and best practices.
- Excellent presentation, communication, and relationship-management skills.
- Experience working within a regulated industry, such as financial services, banking, insurance, healthcare, or telecommunications, with an understanding of compliance and risk considerations related to customer communications.
Additional Skills
- Experience with Enterprise Marketing Automation Platforms such as Salesforce Marketing Cloud, Adobe Campaign, Marketo, or similar platforms
- Experience developing customer lifecycles, nurture, or retention strategies.
- Knowledge of customer experience (CX) principles and journey mapping methodologies.
- Familiarity creating governance frameworks, best-practice standards, and educational programs for marketing teams.
- Understanding email performance metrics, attribution methodologies, and testing frameworks.
Location Expectations
This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
