COMPANY OVERVIEW
Jenner & Block LLP is a law firm with a fearless reputation and global reach, high-level problem solvers in litigation, government controversies, investigations, regulatory challenges, and complex corporate transactions. With offices in Century City, Chicago, London, Los Angeles, New York, San Francisco, and Washington, DC, the firm represents a wide range of clients, counseling Fortune 100 companies, large privately held corporations, major nonprofits, top universities, private equity investors, and Native American tribes. Consistently recognized as a firm that stands up for its values with its commitment to justice and community service, Jenner has been named the No. 1 pro bono firm 13 times in the United States by The American Lawyer.
POSTION SUMMARY
The Conference Center Coordinator serves as the first point of contact for guests and clients, delivering world-class hospitality in a professional environment consistent with a premier-level law firm. This role supports the seamless day-to-day operations of the office, hospitality, and facilities while collaborating across departments on a variety of administrative initiatives. The Coordinator must be service driven, detail-oriented, and highly organized, with a polished presence and the flexibility to consistently deliver a high level of service to attorneys and guests alike.
ESSENTIAL JOB FUNCTIONS
- Act as first point of contact for guests, delivering a high level of professional service, assisting where appropriate, and coordinating specialized assistance as required.
- Performs all duties associated with Reception services including but not limited to: answering phones, taking and delivering accurate messages, welcoming visitors, tracking access cards, coordinating meals, and other tasks and duties that comport with serving clients in a premier-level professional services firm. Creates a positive, welcoming impression in all interactions.
- Manages booking of Conference areas and guest offices; ensures that conference rooms and guest offices are neat and orderly. Liaises with Office Services and IT legal to ensure that rooms and offices are stocked and requested services are provided.
- Coordinate food and beverage service for meetings and events; maintain key vendor and catering relationships to ensure high-quality service. Research and suggest recommendations for new catering vendors with an aim of continually enhancing the LA office hospitality offering.
- Proactively check and maintain up-to-date records of dietary requirements for clients and staff, ensuring accurate menu cards are created displayed.
- Provide hands-on support to the Director of Administration in the planning and seamless execution of office events, including office events and client-facing occasions, assisting with logistics, vendor coordination, setup and day-of coordination.
- Responsible for ensuring that all pantries and kitchens are maintained and stocked appropriately, including effective inventory management, order placement, and par level maintenance.
- May serve as on the ground support for hosted events both onsite and at local venues within the Los Angeles area, as needed. Flexibility to work outside of regular schedule to support events.
- Maintains, applies, and demonstrates a thorough knowledge of Firm procedures and practices to ensure questions are researched, answered, and resolved and that best-in-class services are delivered to guests and personnel.
- Locates information for clients and personnel using available research tools, including electronic data, firm intranet, and other available resources. Appropriately seeks guidance to resolve more complex questions while retaining responsibility for resolution.
- Works with Director of Administration to identify and recommend areas for office community development, maintains office culture and coordinating these initiatives.
- Helps to coordinate the local office safety efforts; serves on the office safety team.
- Manage local office newsletter in partnership with the Director of Administration, including planning and development to ensure timely and consistent messaging for local office personnel.
- Aids with administrative tasks, which may include handling and management of confidential information and entering this information into related internal databases. Maintain accurate and updated parking validation and guest badge logs.
- Ensure timely preparation and submissions of invoices and processing of expenses and vendor payments, ensuring adherence to Firm policies and procedures.
- Provides a wide range of administrative support relating to office operations, client service capabilities, and in maintaining office culture.
Client Service, Confidentiality, and Safety
- Consistently promote and model the Firm's Client Service Principles in leadership, teamwork, work product, and personal interaction.
- Ensure compliance with the Firm's Information Handling Policy, including safeguarding confidential and personal information, and reporting any suspected breach appropriately and immediately.
- Adhere to the Firm’s General Safety Practices and any unique safety practices for department and building.
Teamwork and Applied Skills
- Highly professional appearance and interpersonal style; ability to communicate positively and effectively with all levels in a diverse, client-first environment.
- Superior client service focus and the ability to inspire and achieve client service in a teamwork setting.
- Strong problem-solving capabilities, and the ability to provide responsive solutions where precedents may not exist.
- Excellent attention to detail and follow-through capabilities.
- Ability to work under pressure and to provide responsive client service under sometimes stressful conditions.
- Ability to retain and recall detailed information.
- Ability to keep confidential any information, observations, or viewpoints regarding Firm personnel or matters.
- Excellent verbal and written communication skills. Ability to communicate effectively and tactfully with individuals at all levels within and outside the Firm and to build effective internal and external relationships.
- Consistently promote and model the Firm's values in leadership, teamwork, work product, and personal interaction.
QUALIFICATIONS AND REQUIREMENTS
- Bachelor’s degree strongly preferred.
- 3+ years' experience in a front-line client service position; previous experience in the hospitality industry or in reception for a professional services firm a plus.
- Proficiency in Microsoft Word, Excel and PowerPoint.
Additional Duties
This job description is intended to provide a general overview of the primary duties and responsibilities for the position. It is not an exhaustive list of all tasks or responsibilities that may be assigned. The role may include additional duties, specialized projects, and other tasks as required. The firm reserves the right to modify or adjust the responsibilities to meet business needs.
Physical Requirements
Candidates must be able to meet the physical demands of the position, including the ability to commute to the office as required on designated in-office days based on the position. The firm is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) for qualified individuals with disabilities.
EEO Statement
Jenner & Block LLP is an equal opportunity employer. Recruitment and employment decisions are not made on the basis of an individual’s race, color, creed, religion, national origin, ancestry, citizenship status, age, non-disqualifying physical or mental disability or medical condition, genetic information, sexual orientation, sex, gender identity and/or expression, pregnancy, childbirth, breastfeeding or related medical conditions, arrest record, matriculation, personal appearance, political affiliation, marital, parental, veteran, military, or order of protection status, or any other protected status or that of their relatives, friends, or associates.
Jenner & Block is proud to offer a competitive total rewards package, including comprehensive health & well-being benefits and 401k profit sharing. The anticipated pay range for this role is $67,000 to $75,000 in Los Angeles. The actual offered rate for this position will be determined based on several factors, including qualifications and experience, geographic location, education, external market data, and consideration of internal equity.
