Job#: 3056480
Job Description:
Job title: Content Quality Assurance Specialist
Location: Concord, CA (Hybrid)
Alternative locations: Charlotte, NC, New York, NY, Des Moines, IA, St. Louis, MO, San Francisco, CA, Chandler, AZ, Minneapolis, MN
Job Type: 12 Months Contract
Rate: $58/hr - $61/hr
Note: We are not able to consider C2C or third-party submissions
Role Overview
The Event Attendee Registration Copy Editor/QC Lead shall establish and maintain quality standards across all event registration sites. This professional serves as the primary quality assurance reviewer for attendee-facing content, site functionality, formatting consistency, accessibility requirements, and the overall registration experience. The chosen candidate will provide editorial guidance, coaching, and feedback to registration site builders and meeting planners, develop best practices, and identify opportunities for process improvement. The position requires performing corrections within the Cvent registration platform and supporting broader team priorities to ensure high-quality delivery.
Key Responsibilities
- Serve as the primary quality control reviewer for registration sites prior to launch.
- Conduct final reviews of attendee-facing content, ensuring accuracy, consistency, professionalism, and compliance with established standards.
- Validate grammar, spelling, punctuation, sentence structure, formatting, and content presentation.
- Review registration sites for usability, navigation, attendee experience, and content flow.
- Ensure adherence to branding, accessibility, privacy, and operational requirements.
- Identify quality issues and provide actionable recommendations for correction.
- Track recurring quality issues and recommend process improvements and training opportunities.
- Perform content updates, edits, and enhancements within Cvent registration sites.
- Support site testing, quality assurance, and launch readiness activities.
- Collaborate with planners, marketers, and business partners to ensure consistent and high-quality event invitation and registration content.
- Serve as the subject matter expert for registration content quality standards.
Required Qualifications
Education: Bachelor’s degree in English, Journalism, or a related field is required.
Experience: Applicants must possess 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education. Additionally, 3+ years of experience in copyediting and proofreading at an advertising agency or media outlet is required.
Technical Skills: Candidates must demonstrate proficiency in Microsoft Word, exceptional written and verbal communication skills, and advanced proficiency in English grammar, punctuation, spelling, and business writing. Experience performing quality assurance reviews of subscriber or customer-facing digital content is required, along with strong attention to detail, stakeholder management, and problem-solving skills.
Preferred Qualifications
- Experience in reviewing customer-facing digital content.
- Experience utilizing event registration platforms, such as Cvent, RainFocus, Lanyon, or Stova.
- Experience developing editorial or content quality standards.
- Knowledge of digital accessibility requirements.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
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Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
