We’re seeking a detail-oriented and strategic Content Manager to oversee the creation, maintenance, and governance of content across our internal platforms. This role bridges process management, content quality assurance, and technical writing to ensure our content ecosystem is accurate, consistent, and user-friendly.
The ideal candidate thrives on structure, enjoys collaborating with cross-functional teams, and has a keen eye for both detail and design. You’ll play a key role in maintaining content standards, guiding contributors, and continuously improving how information is shared across our organization.
Requirements:
- 5+ years of experience in content management, knowledge management, or technical writing.
- Proficiency with Confluence, Atlassian, or similar content and project management tools.
- Strong attention to detail, editorial judgment, and ability to simplify complex information.
- Excellent communication and collaboration skills.
MUST-HAVES:
- Experience with Confluence/Atlassian
- Tech background, strong familiarity with technical terminology
- Process/Coaching Experience
Key Responsibilities
• Content Manager – Process Management
• Respond to Jira tickets (these are created by various parts in the process, and include making sure the submitted content is up to standards)
• Respond to Hub user support requests
• Respond to Hub access and export requests
• Make content updates to admin only and shared pages
• Conduct regular content audit for expired or mislabeled pages
• Regular connection w/ Content Area Owners for roadmap, large changes or additions, features, reviews (in partnership with PM)
• Announcement of featured content, AI Newsletter (this may be more PM?)
Content Manager – Content Review
- Partner with Designer on Contributor Guide
• Tools, Tips, and Tricks for Confluence - get the most out of our content management tool.
• Content Checklist - list of criteria that must be true for good, digestible, accurate, and engaging content.
• Templates - starter templates for various types of content (use cases, product pages, team pages, authoritative content, guides)
• Style Guides - a list of general style guidance, colors, formatting, font sizes and visual hierarchy, etc.
- Help manage the content review process
Content Manager – Technical Writing
- Author or edit admin pages
- Provide guidance and suggestions for team submitted pages
- Provide technical writing best practices for contributors (perhaps create a Custom Studio to assist users with implementing best practices?)
