Job Title: Communications Coordinator
Reports To: Membership Director
Summary:
The Communications Coordinator is responsible for managing and executing the club’s communication and promotional activities across all channels—print, digital, web/app, social media—as well as supporting administrative and strategic planning tasks. This role ensures consistent branding, supports event promotion, maintains internal and external communication tools, and helps with the behind‑the‑scenes work that ensures smooth operations.
Key Responsibilities
Communication & Content Creation
- Produce and publish the bi‑monthly newsletter (e.g., The Buzz) — content planning, writing, layout/design, distribution, analytics
- Manage daily club communications via email—ensuring messages are timely, relevant, and brand consistent
- Develop social media content, campaigns, and posts for Instagram, Facebook, LinkedIn, etc.; maintain a cohesive brand voice and visual identity
- Promote club events and programs through multiple channels (social media, email, signage, internal displays, club app)
- Attend club events to gather content (photos, video, interviews, member spotlights) for reuse in various media
Website & App Audits / Management
- Perform periodic website audits (usability, SEO, content quality, performance) and recommend/implement improvements
- Update website content (events, posts, pages, images) in coordination with stakeholders
- Oversee the club’s mobile app: content updates, push notifications, maintaining member engagement, coordinating with tech/vendor partners
Promotional Strategy for Club Events
- Develop and maintain an event promotion strategy: plan promotional timelines, select appropriate channels, define messaging, set goals
- Coordinate creation of all promotional materials (print + digital): flyers, posters, banners, menu printouts, signage, etc.
- Ensure that for each event, the promotion is cohesive across all touchpoints (app, website, email, signage, social media)
Administrative & Operational Support
- Maintain filing systems for digital and/or physical documents (marketing assets, event materials, signage files, image libraries)
- Organize, track, and manage printed materials orders and inventory (menus, signs, posters, etc.)
- Assist with scheduling / calendar management (events, content deadlines, app updates, website refreshes)
- Manage contact lists, membership databases, vendor contacts, and related records
- Prepare reports and documentation for communications metrics, event outcomes, budget tracking, as needed
- Support other administrative duties as needed (e.g., meeting coordination, taking meeting notes, managing invoices/subscriptions related to communications tools, filing)
Strategy, Reporting & Continuous Improvement
- Maintain a communications and content calendar (newsletter, social media, website/app, event promotions, print materials)
- Monitor, analyze, and report on performance metrics across channels (open rates, clicks, social engagement, app usage, website traffic)
- Use data and feedback to adjust strategies, improve efficiency, and enhance reach
- Stay up‑to‑date with trends, best practices, tools (design, web, app, social media, SEO)
- Other duties may be assigned
Qualifications & Skills
- Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, or related field (or equivalent experience)
- 1‑3+ years of experience in communications, marketing, or content creation roles
- Excellent writing, editing, and proofreading skills
- Strong graphic design/layout ability; proficiency with design tools (e.g. Adobe Creative Suite, Canva, etc.)
- Experience managing websites / content management systems and mobile apps
- Social media management across key platforms
- Organized, detail‑oriented, good multi‑tasker with solid time management skills
- Strong communication and interpersonal skills
Preferred / Nice‑to‑Have
- Experience in hospitality, club / membership organizations
- Familiarity with printing, signage production, and vendor coordination
- Photography & basic video capture/editing skills
- Experience with event planning or promotions strategy development
- Experience using project management / content calendar tools
Working Conditions
- On‑site presence expected for many duties (events, content capture, signage, app/website coordination)
- Some evenings, weekends, and holidays are required during event promo peaks or major club happenings
- Managing multiple deliverables and deadlines concurrently
- Standard schedule is Tuesday – Saturday unless otherwise specified.
Benefits
Paid Time Off: Paid time off will begin accruing after 90 days of employment and will accrue each pay period.
Time of Service Hours
Less than 1 Full Calendar Year Up to 60 hours
1st Full Calendar Year 80 Hours (10 days)
2nd Full Calendar Year 80 Hours (10 days)
3rd Full Calendar Year 96 Hours (12 days)
4th Full Calendar Year 104 Hours (13 days)
5th Full Calendar Year 120 Hours (15 days)
10th Full Calendar Year 160 Hours (20 days)
Holiday Pay: Eligible for 7 Paid Holidays per year after 90 days of employment.
Group Benefits: Eligible to participate in thegroup health insurance program upon 90 days of employment.
Medical – Cigna
Dental – Cigna
Vision – Unum
Flexible Spending Accounts
Short Term Disability – Unum (Club pays 100% of coverage)
Long Term Disability – Unum
Voluntary benefits such as Life Insurance, Critical Illness, Accident & Whole Life- Unum
401K Plan: Available after 1 year. The club matches $0.75 for every $1.00 that you contribute up to 5% of your deferral. After 3 years, you are 100% fully vested for the matching contributions.
