JOB SUMMARY: The primary purpose of your job position is to provide a great first impression of Grace Brethren Village by answering phone calls promptly, greeting residents, staff and general public who visit the business office for the healthcare facility and cottage apartments in a friendly manner; to provide administrative support to the Administrator and Leadership team in the day to day operations of the facility, including liaison duties with the management team at the corporate office for billing and accounts receivable. The expectation is to provide the highest degree of customer service to our residents and visitors.
Supervisory Relationships
- Reports To: Administrator
- Supervises: Office Volunteers, if any
WORK AREA: Business office/receptionist area for healthcare facility/cottages.
REMUNERATION: Hourly Wage under Wage Classification #5
Personnel Specification - Education and/or demonstrated skills and abilities:
- A minimum of a high school graduate with additional training in office administration, including customer service and appropriate work experience.
- Excellent verbal and written communications skills, along with good listening skills to promote excellent customer/staff relations.
- Ability to maintain a good working relationship among staff, residents and family members to provide maximum customer service and efficiency with the Business Office.
- This position requires a working knowledge of office skills, such as excellent telephone etiquette, organizational skills, and computer skills including Microsoft Office (Word/Excel/Outlook, etc.).
Training and Experience:
- Previous experience in a similar position, preferably in a long-term care facility.
- Experience in working with the general public in customer relations, with the ability to handle general informational inquiries.
- Personal Qualifications:
- Possess a genuine interest in working with the elderly.
- Cooperative, compassionate attitude towards residents, families & staff.
- Possess good work ethic with a warm & pleasant personality.
- Possess characteristics of patience and flexibility.
- Neat and well-groomed appearance with good personal hygiene.
- Tact when dealing with residents, clients, and staff.
Job Responsibilities
- Serve as Liaison with Corporate office for Billing and Accounts Receivables.
- Assist with Admissions to ensure Pre-Admits are done for IL, AL and NH.
- Assist with Marketing to ensure contracts for IL are prepared.
- Responsible for completing Grace Notes, a monthly newsletter for the cottage residents.
- Responsible for ordering appropriate office supplies necessary for day-to-day operations on a timely basis, to ensure adequate inventory.
- Assist with Marketing duties, including occasionally giving tours, helping with Open House and/or special events.
- Instructing staff in use, care and maintenance of office equipment.
- Maintain appropriate filing systems for A/R, Purchase Orders, etc.
- Comply with federal, state and local health department regulations.
- Comply with safety policy and procedures.
- All other reasonable duties, as assigned by Administrator.
WORK SCHEDULE: Typically scheduled 75 hours per pay period (14 days) but occasionally may be required to work additional hours beyond the scheduled work week, as approved by Administrator.
JOB POSITION ANALYSIS INFORMATION: Risk for possible exposure to blood or body fluids would be minimal. Job requires walking, sitting, standing, occasional pushing, pulling, and stretching. When such tasks are not performed properly, injury can result. Established procedures identify the precaution/equipment that should be used when performing these tasks
