Agency Description:
For over 120 years, Bigs & Littles NYC Mentoring has been addressing the social, emotional and academic challenges facing youth from low income, single parent households, by providing one-to-one community based mentoring services supported by life skills programming, crisis intervention, and family support. We seek to improve the lives of children, empowering them to recognize, reach for and achieve their full potential as confident, caring adults.
Job Description:
The Coordinator of Community Engagement is a full-time position charged with creating and implementing a comprehensive recruitment strategy, including regular presentations, developing strategic relationships with partner organizations, and coordinating special projects, with the overarching goal of ensuring the agency meets its needs for volunteers and clients. As part of this effort, the CEC will implement a cohesive, cross-platform social media strategy that raises awareness about the agency and its mission and inspires individuals to action. Additionally, an important element to this role is effective data management via inputting and tracking recruitment and programmatic data. This position reports directly to the Senior Program Officer. This position has one direct report, the part-time Recruitment Coordinator.
Specific job responsibilities include, but are not limited to:
Volunteer Recruitment & Family Outreach
- Work with Senior Program Officer to develop and implement a comprehensive recruitment plan to ensure agency meets family and volunteer recruitment goals.
- Cultivate and maintain relationships with partner agencies and corporations to support recruitment efforts including developing strong referral networks, especially within specific areas of need for agency engagement, which include but are not limited to, regular communication with established partners, constant engagement to seek new partners, and creatively exploring new avenues for increased visibility and agency reach.
- Communicate our mission in a way that ensures understanding and commitment from racially, culturally, and socio-economically diverse constituents including parents, youth, professionals, colleagues and board.
- Represent agency in corporate, community and school settings including making presentations and networking with groups large and small.
- Regularly update all agency recruitment materials, with attention to detail and improving overall design. Translate materials to Spanish (If Applicable).
- Develop and manage digital volunteer and family interest forms to streamline recruitment processes.
- Maintain recruitment procedures updated and codified for all agency staff.
Partnerships
- Establish sponsorships and in-kind donations from local businesses for recruitment events, including Match Madness.
- Develop and maintain relationships with media outlets, universities, city council districts, and community-based organizations to increase visibility and recruitment.
- Secure promotional opportunities such as newsletter features and social media collaborations.
Social Media/Development
- Implement a cohesive, cross-platform social media strategy and develop digital content to build and engage communities online, which includes creating digital and video content for new recruitment initiatives, important dates to recognize and highlighting important events/stories from our matches. Design posts for Instagram, LinkedIn, and Facebook using Canva.
- Execute high-impact social media campaigns that inspire people to action and increase awareness of agency and its mission (for example, video storytelling, match spotlights, testimonials).
- Collaborate with Development Team on cultivating volunteers on the Junior Board Committee; attend meeting as Program Team Liaison, assist with setting agenda, provide program updates and implement recruitment strategies. Work closely with Executive Junior Board Chair of Recruitment to mobilize Junior Board and surpass recruitment goals.
- Join any key Development initiatives that have a recruitment or program component such as agency website revamp.
- Prepare annual Social Media Audit, to report on social media growth and engagement metrics, for presentation to the Board.
Data, Reporting and Quality Assurance
- Track and provide analysis of recruitment efforts and strategy.
- Help liaise with the program staff and development department to provide qualitative and quantitative success documentation/data within the organization.
- Take initiative in reporting on recruitment trends and areas of growth, adjusting strategies when needed.
- Build and maintain visual tracking tools (e.g. maps, dashboards) to monitor recruitment progress.
- Develop and maintain internal systems documentation and training materials (e.g. manuals, guides).
- Serve as the Administrator for the Bonterra (Apricot) agency database and point-person for all data-related needs.
- Help maintain professional records of client data, e.g. demographic data, through regular collection and updates of assigned clients into database, including mass imports for data entry on a regular basis.
- Pull weekly reports and monthly dashboards that reflect progress on recruitment andmatch goals and report out to the program team.
- Assess data for accuracy and pull monthly reports that reflect our numbers for both volunteers and clients.
- Work closely with development and program team to create and update reports that gather specific data for board committee updates, foundation reports, yearly stats, demographics, etc.
- Meet with Program Managers weekly to gather stats updates.
Inquiry/Screen Families and Volunteers
- Effectively communicate and conduct initial screening with prospective volunteers and families to determine entry requirements to join the program, including training and assigning staff to assist with the initial screening process.
- Oversee the inquiry team and lead weekly check-in meetings.
- Ensure screening process is moving according to agency timeline and address any issues affecting this process.
- Review completed inquiry write-ups and assign them to appropriate intake staff.
- Task-Supervise team of interns and staff members as related to inquiry assignments, including oversight of inquiry updates, any issues of concern, and assuring all pertinent data is regularly entered in client database.
- Maintain inquiry procedures and training materials updated and codified for all agency staff.
Group Facilitation
- Support and collaborate with program team to provide wholistic life skills programming throughout the year. This includes but is not limited to planning events, facilitating and attending events and helping with program administrative responsibilities such as purchasing food, drinks, and supplies.
- Collaborate with Development Team on events that include a recruitment focus (including but not limited to Match Madness basketball tournament in March).
Program/Agency Collaboration
- Help program team with coordinating and securing clients/matches for special projects and agency wide events.
- Participate in agency-wide events (e.g. annual fundraising events).
- Actively participate and attend staff meetings, supervision and professional development trainings.
- Represent agency in corporate, community and academic settings, and maintain professional communication with all stakeholders.
- Manage the Recruitment Budget and track expenses through Funds Request Forms.
- Demonstrate a strong commitment to the mission and core values of the organization, especially a belief in the transformative power of mentoring.
Qualifications
- Bachelor’s degree or equivalent in Communications or related field.
- One to three years experience in community engagement, organizing, or program recruitment
- Strong written and verbal communication skills a must, requires public speaking in a friendly and engaging voice.
- Ability to create and maintain relationships with a diverse range of stakeholders, e.g. churches, social service agencies, corporations, and schools.
- Expertise in social media strategy, content, community building and engagement.
- Experience working with Apricot or related databases preferred.
- Event planning experience welcome.
- Creativity, vision, and the ability to motivate others to action
- Resourcefulness, flexibility, a sense of urgency, and a can-do attitude to meet goals and get the job done
- Willing and able to think outside the box and bring new, unconventional ideas to the table
- Demonstrated ability to work in culturally diverse communities
- Experience working with volunteers preferred.
- Written and oral proficiency in Spanish preferred, additional language skills welcome.
- Ability to delegate and provide leadership/ support to interns and inquiry team staff members.
- Open to new ideas and methods for program enhancement, ability to adjust and adapt to change.
- Ability to think on your feet when recruiting and speaking to prospective volunteers and clients.
- Takes initiative in increasing professional expertise through attending networking events, ex: webinars and conferences pertaining to recruitment related skills and initiatives.
- Willingness to work under pressure and maintain a supportive, positive approach
- Flexible schedule required, evening hours and occasional weekends needed in order to meet recruitment goals.
Agency Benefits:
- Salary Range; 46 – 52k, based on relevant experience, educational background, and language skills.
- Medical/dental insurance coverage of over $10K paid for by the agency
- Training and Professional Development opportunities
- Summer Fridays
- 23 paid holidays
- Self-care day for your birthday
- 1st year-3 weeks’ paid vacation & 2nd year-4 weeks’ paid vacation
- 3 personal paid days
- 7 sick paid days
- Flexible schedule and comp time
- Family friendly environment
- Hybrid working model (3 days in office and 2 days remote)
How to Apply:
Please send resume and cover letter to amelo@bigslittlesnyc.org Resumes submitted without a cover letter will not be reviewed. Please include “Community Engagement Coordinator” in the subject line. No phone calls please.
