DTC Email & SMS Marketing Manager (Shopify + Klaviyo)

Zulay Kitchen • Full-time • Clearwater, FL, US • 1d ago

We're looking for an experienced DTC Email & SMS Marketing Manager to own our entire retention marketing program from strategy through execution.

This isn't a simple newsletter role. You'll be responsible for building and optimizing every part of our email and SMS lifecycle marketing—from customer acquisition to retention, winback, and long-term LTV growth.

You'll work closely with our creative, growth, and ecommerce teams to develop high-converting campaigns, automated flows, and SMS strategies that drive revenue every day.

If you know Shopify, Klaviyo, and what it takes to scale a high-volume ecommerce brand, we'd love to talk.

Responsibilities
• Own the entire email and SMS marketing channels
• Build, launch, and optimize Klaviyo email and SMS flows from scratch
• Create and manage daily/weekly promotional email and SMS campaigns
• Develop lifecycle marketing strategies for customer acquisition and retention
• Build and optimize:
Welcome Series
Browse Abandonment
Cart Abandonment
Checkout Abandonment
Post-Purchase
Cross-Sell & Upsell
Review Requests
Winback
Sunset/Re-engagement
VIP & Loyalty Flows
• Create customer segmentation strategies
• Improve deliverability, inbox placement, and SMS performance
• Perform ongoing A/B testing across subject lines, offers, copy, design, timing, segmentation, and SMS messaging
• Analyze campaign performance and continuously improve revenue, CTR, CVR, LTV, and subscriber engagement
• Coordinate product launches, seasonal promotions, and major sales events
• Work with designers and copywriters to produce high-converting email and SMS creatives
• Manage the email and SMS marketing calendars
• Own email and SMS revenue and lifecycle marketing KPIs

Requirements

3+ years of experience managing email and SMS marketing for DTC ecommerce brands
Expert knowledge of Klaviyo
Strong experience with Shopify
Proven track record growing email and SMS revenue
Deep understanding of customer lifecycle marketing
Experience building advanced email and SMS automations
Strong analytical skills with the ability to make data-driven decisions
Experience with segmentation and personalization
Excellent copywriting instincts for conversion-focused marketing
Comfortable working in a fast-paced, performance-driven environment

Nice to Have

Experience with subscription businesses
Familiarity with CRO and ecommerce analytics
Experience using Northbeam, GA4, or similar attribution platforms
Knowledge of HTML/CSS for email
Experience with AI tools to improve workflow and productivity

Success Metrics

Email & SMS attributed revenue
Flow conversion rates
Campaign revenue
Click-through rate (CTR)
Conversion rate (CVR)
Deliverability
List growth
Customer Lifetime Value (LTV)
Repeat purchase rate

What We're Looking For
We're looking for someone who thinks like a growth marketer—not just an email sender.
You should be obsessed with testing, optimizing, and finding new ways to increase revenue through email and SMS. You understand that lifecycle marketing is one of the highest ROI growth channels in ecommerce.

If you're excited about owning an entire email and SMS program and making a measurable impact on growth, we'd love to hear from you.