Customer Service Coordinator (Director, Financial and Administrative Services)
Public Policy Offices
$60,000-$65,000 per year
Monday-Friday, 8:30am-5:00pm
Columbus, Ohio (onsite)
Permanent Opportunity
What You'll Do:
- Support CRM-driven member outreach initiatives to enhance engagement and overall satisfaction
- Communicate exclusively with current members regarding their dues
- Make outbound calls to appropriate company contacts and communicate payment reminders clearly and professionally
- Escalate situations where a company is unable to pay
- Provide administrative support, including data entry, copying documents, and other general office tasks
- Assist with data entry, including event registrations and annual conferences
- Oversee membership dues collection through proactive calls and email communication, while tracking and reporting status updates
- Provide data entry support for event registrations, annual conferences, and membership records across internal systems and databases
What We’re Looking For:
- Strong problem-solving abilities with a proactive approach
- Demonstrated commitment to delivering high-quality customer service
- Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel
- Familiarity with video conferencing platforms such as GoTo Webinar, Zoom, Microsoft Teams, and Webex
- Highly detail-oriented with strong organizational and accuracy skills
- Consistently meets deadlines and delivers work on schedule
- Actively seeks and incorporates internal customer feedback to improve satisfaction
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
