Associate, eCommerce Operations

Dow Jones • Full-time • Princeton, NJ, US • $55k - $75k / year • 14h ago

About our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team

Our global marketing team champions the voice of the customer and serves as ambassadors of the brand through exemplary direct marketing campaigns. We facilitate seamless collaboration across the company, acting as the bridge that connects various teams. In partnership with our product and sales teams, we drive business growth and add strategic value, uniting the business through a diverse array of initiatives. Our team strives to attract, engage, and retain subscribers through innovative strategies and campaigns. We are committed to exercise a voracious appetite to improve the ways we work and our creative output.

About the Role

The Associate, eCommerce Operations within the Marketing Operations group will support the creation and management of key ecommerce flows for the Wall Street Journal, Barron’s, MarketWatch, Financial News and IBD. This role will liaise directly with our marketing, product and tech teams to ensure a seamless checkout experience for our flagship publications.

You Will:

Execute new eCommerce flows to support new subscription offers presented in market - including digital pricing, promotions, and site assets
Create new offers and manage existing offers within the ecommerce platform in order to promote flagship publications
Implement and build new landing pages for acquisition campaigns to ensure a seamless checkout experience
Launch promotional and retention offers via In-app across the brands
Develop and execute A/B experiments for retention campaigns
Liaise with the Marketing team in order to provide ongoing support for acquisition and retention campaigns to ensure the checkout flow is working as expected
Coordinate with internal tech teams to ensure new offerings in market can be supported by the existing fulfillment and billing systems
Collaborate with the QA manager and provide quality checks to ensure the eCommerce flows are working as expected prior to launching in market - including accurate setup, QA offers, and maintain documentation and processes to ensure efficient execution
Multi-task across multiple projects, business units and stakeholders in an organized manner

You Have:

Bachelor’s degree in marketing preferred or equivalent experience
1-2 years experience in eCommerce operations
Knowledge of the subscription business preferred
Experience with ATG is a plus. ATG is a browser-based interface that allows operations to create marketing offers and products
HTML skills a plus
Work independently, be resourceful, a self-starter who is able able to adapt quickly
Strong interpersonal skills with the ability to build solid working relationships across all levels of the organization
Organized, with a consistent attention to details
Ability to work well under time frame pressure, handling multiple projects at the same time and updating stakeholders on progress regularly
Problem solving skills
Time management skills
Knowledge of the media and publishing industry is a plus

Our Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Lifestyle Programs & Wellness Resources
Education Benefits
Family Care Benefits & Caregiving Support
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Financial Health Programs
Cybersecurity Protection

Learn more about all our US benefits

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area: Dow Jones - Marketing

Job Category: Marketing & Product Management

Union Status:Union role

Base Pay Range: $55,000.00 - $75,000.00

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.