Client Success Coordinator

City Cast • Full-time • Remote (Washington, DC, US) • $55k - $75k / year • 4m ago

City Cast makes local podcasts and newsletters for cities around the U.S. We're hiring a Client Success Coordinator to help our rapidly expanding media company in our advertising operations department. In this role, you will be responsible for the post-sale process of overseeing advertising campaigns from start to finish. You're perfect for this role if you have excellent stakeholder management skills, want to be part of something new, and love being hands-on. This position is a remote position and will report to the Chief Revenue Officer.

Application Deadline: 02/09/2024

Responsibilities:

Work with city-based sales executives from around the country for intake, scheduling, and post-campaign reports for podcast and newsletter advertisers
Manage post-sale relationships with advertisers around creative, scheduling, and campaign performance
Maintain ad planner and communicate with staff responsible for ad creative
Relay all assets for ad creative to producers
Manage inventory, campaign scheduling, and ad insertion in Megaphone
Build newsletter ads and dedicated email blasts in Sailthru
Ensure that both the client and City Cast's ad specifications are met during the process prior to campaign launch
Troubleshoot ad-related issues on Megaphone
Ensure that all deadlines for ad assets are met for both the advertisers and the city teams
Ensure city teams are notified and aware of expectations and requirements for each campaign in a clear and timely manner

Preferred Qualifications:

Excellent attention to detail and follow-through skills
Strong stakeholder management skills
Strong written and verbal communication skills
Excellent organizational skills and aptitude for learning new processes and technologies
Excitement about working in a nimble, casual, but intense startup environment
Familiarity with digital advertising and podcasting is a plus
The ability to work well with advertisers
The ability to juggle multiple campaigns across the network

Required:

Minimum three years of experience in a professional workplace setting

This position is full-time and remote, with excellent benefits. The salary range is $55,000-$75,000, depending on experience. City Cast is an equal opportunity employer committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. Read about our mission and core values here. We encourage everyone to apply.