Graduate Intern — Project Operations & Systems
Location: Los Angeles (Hybrid / Remote-friendly)
Duration: February–April 2026 (3 months, with potential extension)
Start Date: February 2, 2026
Time Commitment: ~10 hours/week (flexible)
Compensation: $1,000/month
Reports to: Chief of Staff
Works closely with: Founders
About KINN
KINN is a membership-driven community and platform supporting conscious entrepreneurs, creatives, and impact-led founders. We combine curated experiences, education, and deep human connection with strong operational systems behind the scenes.
As we scale, we’re investing in clean data, thoughtful automation, and world-class member experience infrastructure—and we’re looking for a sharp, detail-oriented graduate intern to help build the operational backbone of the business.
Role Overview
This is a hands-on Project Operations & Systems role focused on execution, data accuracy, and backend optimization. You’ll work across membership, education (KINN.ed), events, and CRM systems to help streamline onboarding, automate member journeys, and unlock meaningful analytics.
This role is ideal for someone interested in operations, RevOps, startups, consulting, or systems design, who enjoys turning complexity into clarity.
Key Objectives
You will provide tactical execution support to:
- Streamline membership enrollment and onboarding
- Build and optimize HubSpot as KINN’s central system of record
- Automate member lifecycle journeys and tracking
- Create reliable analytics to inform leadership decisions
Scope of Work (February–April 2026)1. System Audit & Data Cleanup (Top Priority)
Membership & KINN.ed Onboarding Audit
- Review website signup flows, deal pipelines, and Luma integrations
- Audit email sequences, templates, and sales rep SOPs
- Test all onboarding links (account setup, surveys, videos, first-day experience)
- Review and correct all member subscriptions
- Streamline pause and cancellation workflows
Data Reconciliation
- Cross-reference Google Sheets, Nexudus, and Stripe for accuracy
- Review dashboard lists vs. contact lists
- Sync member data across all platforms
- Clean duplicate and inactive accounts
Deliverables
- System audit report with findings and recommendations
- Data reconciliation spreadsheet
- Documented “current-state” signup and onboarding flows
- Subscription cleanup completed
Target: 100% data accuracy across platforms
2. HubSpot Integration & Automation
API Integrations
- Luma ↔ HubSpot (events, RSVPs, attendance)
- Beehiv ↔ HubSpot (newsletter subscribers)
- Mailchimp ↔ HubSpot (email engagement)
- Nexudus ↔ HubSpot (space usage, activity)
- Stripe ↔ HubSpot (billing, subscriptions)
Member Journey Automation
- 30-day, 6-month, and 12-month check-in workflows
- Under-30 to Over-30 day lifecycle tracking
- Birthday recognition automation
- Event attendance and course sign-up tracking
- Mentor/mentee matching documentation
- New member and feedback form collection
- Event RSVP → membership conversion sequences
Deliverables
- All API integrations live and syncing
- Member journey map with automated touchpoints
- Event-to-membership conversion system
- Activity tracking dashboards
Target: 8+ automated workflows live and operational
3. Member Analytics & Tracking
Advanced Tracking
- Member projects, connections made, and deals invested
- Member wins collection and showcase process
- Goal support tracking
- Engagement scoring (events, courses, space usage)
- Churn risk identification
Key Analytics
- Cost-to-service per member (monthly)
- Member acquisition source tracking
- Course-to-member conversion analysis
- Lifetime value by acquisition channel
- Luminary tier infrastructure setup
Deliverables
- Member success dashboard in HubSpot
- Cost-to-service analysis report
- Course conversion analysis with recommendations
- Analytics reporting templates
- Clear documentation of all systems
Success Metrics
- Clean, accurate data across all platforms
- All API integrations operational
- 8+ automated member lifecycle workflows live
- Cost-to-service per member clearly calculated
- Course conversion rates documented and analyzed
- Event-to-member conversion system generating qualified leads
Who You Are
- Recently graduated or completing a graduate program
- Highly detail-oriented and systems-minded
- Comfortable working with CRMs, spreadsheets, and integrations
- Analytical thinker who enjoys problem-solving
- Strong written communication and documentation skills
- Self-directed, reliable, and proactive
- Curious about startups, consulting, operations, or RevOps
Bonus (not required):
- HubSpot experience
- No-code / automation tools (Zapier, Make, etc.)
