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IT Systems Support Specialist

DKKD Staffing • Full-time • Santa Clarita, CA, US • $56k - $66.56k / year • 11h ago

JOB TITLE: IT Systems Support Specialist (AS400/ Windows)

LOCATION: Valencia/Santa Clarita, CA 91355

Note: Client is not open to relocation. Must live less than 45 minutes from site (preferably 30)

100% onsite mandatory.

Why open: Long time employee retiring

Salary range: $56K-$66,560/ $27.00 To $32.00 Hourly

CITIZENSHIP REQUIRED: US Citizen or Permanent/ Legal Resident Green Card only

PART 1 APPLICATION QUESTIONS – please answer next to each question

Legal Name & Preferred Name or Nickname:
Best Contact Info (Cell & email):
Your Linked In:
Why looking for a new job:
Availability for interviews and a new job:
Where do you live (City, State, Zip):
Desired geographical work location:
Are you open to 100% onsite, hybrid and/or remote:
Are you open to relocation if required:
Are you open to travel if needed and have an active passport if needed:
Are you authorized to work in US (Please indicate US, Permanent Resident Green Card or Other):
Hourly/Salary Expectations: (We need a range) $
Sizes of companies worked for:
Sizes of staff managed and their titles (include # of direct reports):
Budgetary Responsibility: $
Education/Certs/Degrees (also indicate which certs are active):
Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

PART 2 Q&A – please answer next to each question

Healthcare employment experience (when and where)?
# of users supported:
Years as IT Support Analyst:
Years as Tier 1 and Tier 2 level support for all end users including hardware, software, and access and how recent:
4+ years’ experience with AS400 tasks and processes (when and where):
Monthly backups, including tape rotations (when and where):
Performing and documenting daily AS400-related activities, escalating to Tier 3 Support when necessary (when and where):
Coordinate with IT Security, manage incident tickets and service requests, provide corporate outage and status communications (when and where):
Ticketing systems used:
4+ years of hands-on Help Desk experience in a Windows environment interacting directly or via phone with internal business customers (when and where):
4 years’ experience performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement (when and where):
Strong knowledge of PCs running Windows 11, MS Office O365, Microsoft Exchange, Basic Networking, and other applications (when and where):
Windows applications, remote connectivity issues, and Single Sign-On (when and where):
What active certifications do you have and which ones are you working towards?
What Degrees do you have and which ones are you working towards?

JOB OVERVIEW

Our long-time healthcare client is looking for an IT Systems Support Specialist to play a dual role in performing limited AS400 administrator functions and serving on the IT Help Desk team solving customer problems and providing solutions to their needs. Requires 4+ years’ experience with AS400 tasks and processes and 4+ years of hands-on Help Desk experience in a Windows environment interacting directly or via phone with internal business customers. This role has primary responsibility for performing and documenting daily AS400-related activities, escalating to Tier 3 Support when necessary. Across the full tech stack, troubleshoot and solve simple to complex issues, provision equipment and access, coordinate with IT Security, manage incident tickets and service requests, provide corporate outage and status communications, and help ensure seamless IT operations. This role is crucial to maintaining our high standards of customer service and technical excellence.

JOB RESPONSIBILITIES:

AS400-Specific:

Perform routine AS400 processes such as daily, weekly, and monthly backups including tape rotation.
Ensure tapes are loaded and rotated internally and externally per company policy.
Upon request, acquire and prepare tapes for data recovery.
Support onsite and vendor resources when applying patches and upgrades or troubleshooting / addressing Mimix-related upgrades or issues.
Perform, monitor, and support Magellan 30-1 and MediCal 40-1 transmissions.
Provide on-demand reports
Set up file permissions and monitoring by L-Par.
Set up account permissions and perform table maintenance for access types
Monitor scheduling and submitting of jobs
Other AS400-support tasks as required by management

All Other Supported Platforms / Solutions:

Provide Tier 1 and Tier 2 level support for all end users including hardware, software, and access.
Assist users with system lockouts, onboarding and offboarding processes, including deploying and collecting hardware as needed.
Diagnose & document complex technical problems escalated from Level 1 support.
Assist with the installation, configuration, and maintenance of computer systems and peripherals.
Manage user accounts, permissions, and access rights across various systems.
Build and maintain knowledge of all user-facing systems to ensure a high level of support.
Maintain and perform system updates, patches, and software installations.
Document and track support requests and resolutions using the Fresh Service ticketing system.
Collaborate with other IT team members to identify and implement solutions to recurring issues.
Responsible for maintaining currency of Help Desk ticketing system and ensuring timely closure of all incidents and service requests, including performing root cause analysis.
Build proficiency in Fresh Service reporting and host rotating weekly Help Desk metrics reviews. Be inquisitive and actively participate during these reviews in problem identification and resolution brainstorming – we want your opinion!
Monitor and test all conference room components and functionalities at all sites on a frequent basis.
Maintain mobility device currency for OS and security updates via MDM services, including upgrades.

QUALIFICATIONS:

Requires 4+ years’ hands-on experience with AS400 tasks and processes as defined in Accountabilities. This time can be concurrent with years of support for Windows-based solutions.
4 years’ experience performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement.
Strong knowledge of PCs running Windows 11, MS Office O365, Microsoft Exchange, Basic Networking, and other applications.
Strong problem-solving skills on Windows applications, remote connectivity issues, and Single Sign-On.
Ability to work independently and as part of a team.
Practical problem solving and solid troubleshooting skills are a must.
Ability to handle multiple tasks in a fast-paced environment.
Works well with others in a team-oriented environment.
Excellent communication and white glove customer service skills.
Detail oriented in documentation and record keeping, ensuring information is accurate and up to date.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

SALARY & BENEFITS: