Under the direction of the Borough Manager, the Communications and Records Clerk is responsible for a variety of administrative functions in compliance with State and local codes and ensures these services and programs are provided efficiently and effectively. This position is the first point of contact for most inquiries and will lead the effort in all public-facing communications, information delivery, and public outreach. This multi-faceted position is an important member of a small and dynamic administrative team.
Primary duties of this position include front desk and phone duties, receiving and processing all permit applications for building/zoning, facilities rental, and parking, as well as managing communications for the borough including website maintenance and social media posts. Secondary duties include other administrative tasks within multiple departments including Administration and Police. The person in this position will gain valuable experience in all phases of public administration in municipal government with strong opportunities for growth and expansion of duties as fluency increases and as necessitated by the workflow.
The ideal candidate shall demonstrate a high level of customer service, personal integrity, and attention to detail. This person will understand the positive value of developing and maintaining effective relationships with staff, elected officials, and the public. The Borough is seeking an individual who is eager to become an expert in their assigned role and provide creative solutions to support the operational efficiencies of the municipality.
Responsibilities
- Process and coordinate Borough permits, including building and zoning applications, and communicate requirements and timelines to applicants.
- Draft, publish, and manage Borough communications, including website updates, social media posts, and the weekly email newsletter.
- Schedule, advertise, and support Borough Council, Committees, Board & Commission meetings, including preparation of agendas and meeting materials.
- Record, organize, maintain, and manage physical and digital Borough records.
- Serve as front‑line customer service support by answering phones, monitoring shared email inboxes, assisting walk‑ins, and directing inquiries appropriately.
- Manage facility reservations and event scheduling for Borough properties.
- Administer parking-related processes, including residential permits, ticket payments, and coordination with enforcement staff.
- Accept and process payments for fees, permits, and fines, and assist with basic financial and bookkeeping support as needed.
- Coordinate with Borough staff, contractors, and service providers to track work orders, address resident concerns, and support daily municipal operations.
Qualifications
This position requires strong customer service and professional verbal and written communication skills, with the ability to manage multiple tasks, adapt to frequent interruptions, and de‑escalate challenging situations calmly and effectively. The ideal candidate can build and maintain positive working relationships with staff, officials, vendors, and the public, demonstrates sound judgment and integrity, and is able to learn and apply administrative procedures, ordinances, and the fundamentals of local government operations. Proficiency with Microsoft Office 365, digital communication tools, and social media platforms is preferred. Prior experience in local government and/or construction-related industries is valued but not required. Completion of an associate or bachelor's degree is preferred, with preference for a degree in public administration, communications, or other related fields.
To Apply
Please email a cover letter and resume to mdobbs@narberthpa.gov no later than May 22.
Full job description can be found on the Borough's website: https://www.narberthpa.gov/government/employment.php
