Role Overview
The Associate Community Manager supports the Community Manager in daily operations, member experience, and community engagement. This role ensures the space is welcoming, organized, and running smoothly.
Key Responsibilities
Responsibilities include, but are not limited to:
Operations & Space Readiness
- Assist with opening procedures and daily space upkeep, including office and meeting room turnover.
- Monitor inventory and report levels for ordering.
- Manage member mail: sorting, logging, and notifications.
Member Experience
- Greet members and guests; handle bookings and day-of coordination.
- Support new member onboarding and help resolve member issues.
Sales Support
- Respond promptly to inquiries and start the membership intake process.
- Assist with tours for prospective members.
Events & Communications
- Support planning and execution of community events.
- Contribute to weekly member newsletter.
- Manage social media workflow, including scheduling posts and creating basic graphics.
Administrative & Billing
- Generate charges for non-recurring transactions.
- Assist with billing for third-party service partners.
Qualifications
- Customer service or hospitality experience preferred.
- Strong communication, organization, and multitasking skills.
- Comfortable with basic office software and social platforms (e.g., Instagram, Canva).
- Reliable, proactive, and member-focused.
