Troy Consulting is an IT and management consultancy built to define strategies, streamline processes, and leverage data to help organizations achieve measurable success and reach their goals. We are seeking a Content Coordinator to work REMOTE (EST preferred but open to all time zones) for our client out of Redmond, Washington.
At Troy Consulting, we are more than a workplace; we are a dynamic community that values its people. When you join us, you become part of a team that not only offers competitive health and 401k benefits but also invests in your growth through our successful Delivery Excellence Program. But that is just the beginning – we believe in nurturing strong bonds within our team. Please check out our website at www.troy-consulting.com to learn more!
What will you be doing?
Content Strategy & Curation
- Curate and optimize content collections across Microsoft 365 experiences, ensuring customers receive the most relevant, engaging, and high-performing content.
- Evaluate content quality, design effectiveness, relevance, diversity, and customer value across multiple content types and product surfaces.
- Identify gaps, opportunities, and emerging trends to inform future content investments and curation priorities.
- Develop scalable curation frameworks, quality standards, and content evaluation methodologies.
Data Analysis & Insights
- Analyze content performance metrics, customer engagement signals, experimentation results, and usage trends to understand what drives successful customer outcomes.
- Synthesize large datasets into clear recommendations that influence content strategy, business decisions, and product priorities.
- Establish success criteria and measurable KPIs for content initiatives and curation programs.
- Use data to identify optimization opportunities and inform content lifecycle decisions.
- Experimentation & Optimization
- Partner with cross-functional teams to define, execute, and evaluate content experiments.
- Design and assess experimentation frameworks that measure content effectiveness and customer impact.
- Translate experiment outcomes into evidence-based recommendations that improve engagement, adoption, and overall customer satisfaction.
- Continuously iterate on curation strategies using performance insights and customer feedback.
Visual Quality & Design Excellence
- Apply strong visual design judgment to assess content quality, composition, storytelling, usability, and customer appeal.
- Recognize patterns in successful designs, layouts, templates, imagery, and creative assets.
- Evaluate content through both creative and analytical lenses, balancing visual excellence with measurable performance outcomes.
- Maintain a high standard for content quality while supporting diversity in design approaches, formats, and customer scenarios.
Storytelling & Stakeholder Influence
- Transform complex data findings and content insights into compelling narratives for leadership, product teams, designers, and content partners.
- Create strategic recommendations supported by both quantitative evidence and qualitative observations.
- Drive alignment across stakeholders by communicating the business impact of content investments and curation decisions.
- Influence content strategy across multiple Microsoft endpoints and customer journeys.
What you should bring to the table:
- 5+ years of Content Curation and CMS experience managing large-scale digital content collections, metadata, publishing workflows, and content lifecycle management.
- 3+ years of Data Analytics and Reporting experience using content performance metrics and customer engagement data to drive recommendations and business decisions.
- 5+ years of Content Strategy or Digital Merchandising experience optimizing customer-facing content experiences through curation, experimentation, and performance analysis.
- Experience supporting digital content ecosystems, content marketplaces, creative platforms, or productivity software products.
- Experience with experimentation methodologies, testing frameworks, or customer engagement analytics.
- Familiarity with AI-powered content experiences, personalization systems, recommendation engines, or content discovery platforms.
- Experience partnering with design, content, product, and business stakeholders.
- Bachelor's degree in Design, Communications, Data Analytics, Marketing, or a related field.
- 5+ years of experience in content strategy, content curation, product strategy, design research, or a related discipline.
- Demonstrated experience analyzing data and translating insights into recommendations that drive business or customer outcomes.
- Hands-on experience using CMS tools to curate, organize, and publish content collections.
- Strong understanding of visual design principles, content quality evaluation, layout composition, and customer-centered design.
- Experience working with dashboards, performance metrics, reporting tools, and data visualization techniques.
- Excellent problem-solving, communication, and storytelling skills.
- Ability to operate effectively in ambiguous environments and influence cross-functional stakeholders.
- Demonstrated ability to combine analytical thinking with strong creative judgment.
- Passion for understanding customer behavior and translating insights into exceptional content experiences.
Compensation & Benefits
Salary Range: $27-29/hour
Health & wellness: Medical, dental, vision, mental health
Financial: 401(k) with company match
Time off: PTO accrual
Equal Employment Opportunity Statement
Troy Consulting is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital or veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Troy Consulting complies with all applicable laws governing non-discrimination in employment in every location in which we operate. We believe that diversity fuels innovation, and we are dedicated to fostering an environment where all individuals feel valued, respected, and empowered to thrive.
Notice to Recruiters/Headhunters and Staffing Agencies:
It is Troy Consulting’s intent and preference to directly recruit potential job candidates. We do not accept unsolicited third-party agency resumes. Resumes submitted through this website by third party agencies will be considered unsolicited, and Troy Consulting will not be obligated to pay a referral fee.
