About the Role
HAN Capital Group (operating as Heartland Parks and Storage Management Solutions) is hiring a People & Office Operations Manager to lead the people and office operations function for our portfolio of RV resorts, campgrounds, and storage facilities across multiple states. This is a senior, broad-scope role that combines traditional HR generalist responsibilities with Google Workspace administration, light IT triage, executive administrative support, and oversight of our office operations function.
The People & Office Operations Manager reports directly to the EVP / COO and serves as the senior people-side leader for a 45+ facility portfolio with 30–60 W-2 employees depending on season. This role is designed for a senior practitioner who can own multiple functional areas, work autonomously, and build operational infrastructure across a multi-state, multi-site business.
This is a leadership seat — not a coordinator role — and is well suited to an HR professional ready to step into broader scope and visible impact.
Objectives of This Role
• Own end-to-end People Operations across HAN's multi-state portfolio
• Administer the company's Google Workspace environment for all employees
• Provide light executive administrative support to ownership and the COO
• Manage and develop the Office Manager (oversees property management, office management, and business licensing)
• Drive employee engagement and retention across corporate, site-based, and seasonal staff
• Ensure multi-state HR compliance across all operating states
• Manage the relationship with our PEO (S2 HR Solutions / Engage PEO) and payroll platform (PrismHR)
People Operations Responsibilities
• Lead recruiting and hiring across the portfolio: corporate, site GMs, maintenance, hospitality, and seasonal staff
• Manage job postings across Indeed, LinkedIn, and industry-specific boards; coordinate hiring manager interviews; manage offer letters and pre-employment documentation (background checks, references)
• Administer new-hire onboarding: paperwork, I-9 / E-Verify compliance, Google Workspace provisioning, equipment setup, and 30 / 60 / 90-day check-ins
• Coordinate offboarding: account deactivation, equipment return, final pay coordination, and documentation
• Process semi-monthly payroll through the PrismHR / Engage PEO platform — including timesheet review, OT calculations, bonus entry, PTO tracking, and submission
• Coordinate annual open enrollment (December) and ongoing benefits administration through Engage PEO
• Administer comp and incentives programs across the portfolio
• Drive employee engagement, recognition, and feedback programs (newsletter, MVP recognition, anniversaries, surveys, and engagement metrics)
• Coordinate required compliance training (harassment prevention, fair housing, safety) and track completion across sites
• Maintain handbook, policies, and employee directory; ensure currency across all operating states
• Coordinate employee relations matters with PEO and outside counsel as needed; maintain documentation discipline
• Build and maintain an HR SOP library covering recruiting, onboarding, performance management, offboarding, and leave administration
Office Operations & Administrative Responsibilities
• Provide light executive administrative support to ownership and the COO (scheduling, calendar coordination, ad hoc administrative needs)
• Provide oversight, development, and direct management of the Office Manager
• Coordinate with the Office Manager on multi-entity business licensing renewals and corporate filings
• Partner with department leads on office-related logistics, vendor relationships, and operational continuity
Google Workspace & Light IT Administration
• Administer HAN's Google Workspace environment: create and manage user accounts, Gmail, Google Groups, distribution lists, calendars, and Drive permissions
• Set up new hire accounts and offboard departed-employee accounts with appropriate data retention
• Manage shared mailboxes, aliases, calendar permissions, and Drive access by role and property
• Provide first-line IT triage for staff issues (account access, password resets, basic device troubleshooting); escalate to outside IT support as needed
HR Compliance & Strategy
• Maintain multi-state compliance across all operating states (IL, IN, CO, MO, WI, NE, TX, SD, OH, FL, and additional states as portfolio evolves)
• Advise on employment law changes affecting HAN's portfolio
• Conduct periodic HR audits to identify risk and compliance exposure
• Participate in HR strategy development and metrics; provide quarterly engagement reporting to the COO
Required Qualifications
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) OR a Bachelor's degree in Human Resources, Business, or a closely related field
• 5+ years of progressive HR experience, with at least 2 years at the manager or senior generalist level
• Demonstrated comfort and proficiency administering Google Workspace (Google Business), including managing user emails, Google Groups, distribution lists, calendars, and Drive permissions
• Experience working with a PEO and processing semi-monthly payroll (PrismHR or equivalent platform)
• Strong knowledge of multi-state HR procedures, policies, and federal/state employment laws
• Excellent communication and interpersonal skills, with strong ethics, cultural awareness, and high tact and confidentiality
• Resourceful, problem-solving aptitude with strong attention to detail
• Advanced knowledge of MS Office and comfort learning new technical systems
Preferred Qualifications
• Experience supporting a multi-state and/or partially remote workforce
• Industry experience in outdoor hospitality, real estate, or multi-site operations
• Experience designing and rolling out employee engagement and recognition programs
• Familiarity with applicant tracking and HRIS platforms (Engage, Indeed, HireRight, Checkr, Wonderlic)
• Experience administering business licensing or working alongside operations management
• Light IT administration experience
Work Environment
This job operates in a professional office environment in Lincolnwood, IL, and routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. This is a hybrid role with 3–4 days per week in the Lincolnwood office and the remaining day(s) worked remotely.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision.
Position Type & Expected Hours of Work
Full-time, hybrid position based out of the Lincolnwood, IL office, with 3–4 days per week in office and the remainder remote. Days and hours of work can be flexible but are typically Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.
Compensation & Reporting
Target Compensation: $70,000 – $75,000 base, commensurate with experience
Benefits: Administered through PEO (medical, dental, vision, 401(k), PTO)
Reports To: EVP / COO
Direct Reports: Office Manager
To Apply
- Please send a résumé and brief cover note describing your interest and relevant multi-state HR experience to careers@hancapitalgroup.com.
